Progressive Insurance: Customer Dissatisfaction Trends
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Progressive Insurance: Customer Dissatisfaction Trends

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Customers express dissatisfaction with Progressive due to issues like inconsistent billing, poor customer service, increased premiums, unauthorized policy changes, and lack of transparency. Complaints include unexpected rate hikes, added drivers without consent, difficulties reaching agents, and unhelpful automated systems. Progressive faces criticism for inadequate coverage, unprofessionalism, and deficient communication.

Source: Trustpilot Reviews of Progressive 

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Customer Feedback Analysis of Progressive 

Uncover key customer dissatisfaction trends with Progressive Insurance from detailed review analysis. Essential for industry professionals.

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Custom Date - Dec 10, 2024
Popular Phrases (limited preview)
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Featured Content
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  • AS AN INSURACE AGENT

    AS AN INSURACE AGENT. THIS IS THE WORST CARRIER TO DEAL WITH VIA UNDERWRIYTING. THEY MAKE EVERYTHING VERY DIFFICULT AND YOU CAN NEVER GET AHOLD OF AN ACTUAL UNDERWRITER. THE PROCESS IS UNPROFESSIONAL, VERY DIFFICULT TO BRIDGE THE AGENT AND INSURED. WHAT A WASTE OF TIME??!!

    Sentiment
    • Negative
    Content
    • Communication Problems
    Apr 19, 2024
  • Horrible experience with progressive.

    Horrible experience with progressive.. been with them for 1 month and they raised my insurance 30$ because of snapshot, insurance is a big scam.. they never call to inform if there is any changes. Stay Away

    Sentiment
    • Negative
    Content
    • Rate Increases and Surprises
    Apr 14, 2024
  • Lying on insurance application

    Why are all these white people saying they are African American when asked race in California to get Progressive insurance? Is it because they think blacks are getting in reparations in Cali and they can have some of it?

    Sentiment
    • Negative
    Content
    • Misleading Information
    Apr 13, 2024
  • They are LIARS

    They are LIARS , they are CHEATERS they are SCAMMERS I feel very SICK about this insurance company Progessive not more than ZERO and ZERO

    Sentiment
    • Negative
    Content
    • Misleading Information
    Apr 11, 2024
  • They added someone to my policy without…

    They added someone to my policy without talking to me. I told them I’m not paying it. Now I have collections calling my phone. How can they add someone and up my insurance without permission and then say I owe them money. Don’t go here. They’re crooked.

    Sentiment
    • Negative
    Content
    • Policy Coverage Concerns
    Apr 04, 2024
  • Horrible Horrible Horrible insurance…

    Horrible Horrible Horrible insurance company. Too damn high for the worst service you will receive. They over charge. I literally paid them $470 and they turn around and say I have to pay $380 so my policy won't be cancel. I hate this company

    Sentiment
    • Negative
    Content
    • Billing and Payment Issues
    Apr 02, 2024
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Sentiment Analysis (limited preview)
-96 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Progressive  based on online reviews collected from Trustpilot. The analysis helps Insurance Executives, Customer Service Managers, Product Development Specialists, Market Researchers, Risk Management Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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