Mixed Reviews for Fenix Protect: Excellent Service but Room for Improvement
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Mixed Reviews for Fenix Protect: Excellent Service but Room for Improvement

Fenix Protect receives mixed reviews on Trustpilot, with some customers praising the excellent customer service, knowledgeable representatives, and fair pricing. However, there are complaints about misleading information, difficulty in canceling services, and unprofessional behavior by some staff members. Overall, the company is commended for its helpfulness, professionalism, and willingness to address customer concerns promptly.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Just need to send customers their…

    Just need to send customers their receipts when taking money out people accounts, because I hate surprises

    Sentiment
    • None
    Content
    • Payment and Pricing
    Mar 28, 2024
  • Representativeswas very patient.

    Representative was very patient.. knowledgeable and I didn’t feel like “ I was being priced “gauged

    Sentiment
    • Positive
    Content
    • Professionalism and Kindness
    Mar 23, 2024
  • Scam of a company

    This is a horrible, unethical company. I would give them zero stars if that was an option. This company is a scam and will waste your time and money. They do not listen to their customers and massively waste your time if you try to cancel. Janie or Jamie was especially horrible to work with. She will give you the run around and refuse to listen to you. She should be fired and never allowed to work in this industry again. Still fighting these crooks to cancel my VSC.

    Sentiment
    • Negative
    Content
    • Cancellation Experience
    Mar 21, 2024
  • Daniel was absolutely great

    Daniel was absolutely great. He closed the deal because he was helpful instead of pushy. Significantly helpful and professional. I wish all sales people were like him. Rare but great experience.

    Sentiment
    • Positive
    Content
    • Professionalism and Kindness
    Mar 20, 2024
  • Got back together again.

    The young lady was knowledgeable about finding me with a previous account. I actually called for a quote. It was, too good to be true. God works in mysterious ways. I found the information going through old account statements. I tried to Google them, could not find it. Thank you Fenix.

    Sentiment
    • Positive
    Content
    • Knowledge and Helpfulness
    Mar 19, 2024
  • Good customer service

    Good customer service. She work out a plan for my vehicle for auto protection awesome

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 18, 2024
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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