TGS Insurance Agency: Competitive Quotes, Helpful Agents, and Customer Concerns
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TGS Insurance Agency: Competitive Quotes, Helpful Agents, and Customer Concerns

TGS Insurance Agency generally received positive feedback for competitive quotes, helpful agents, and quick service in obtaining home and auto policies. However, some customers expressed concerns about communication issues, unexpected fees, and delays in refunds. Overall, the agency was praised for knowledgeable and patient agents like Sal, Grayson, and Andrew, while some customers faced challenges with understanding policies and getting timely responses.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Very easy to deal with.

    Very simple to get started with a quote. Melissa was very helpful and was able to get me set up and going. Thanks TGS

    Sentiment
    • Positive
    Content
    • Policy Processing
    Apr 25, 2024
  • Julius Gerhardt was courteous and…

    Julius Gerhardt was courteous and professional. He took care of all my questions and details...He always return Ed my calls

    Sentiment
    • Positive
    Content
    • Agent Knowledge
    Apr 05, 2024
  • Great response to all my questions and…

    Great response to all my questions and I felt like I got the best guote available.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 04, 2024
  • It was a quick painless process that…

    It was a quick painless process that did not take up a lot of time in order to receive a fair price for the coverage I needed.

    Sentiment
    • Positive
    Content
    • Policy Pricing
    Apr 03, 2024
  • Thanks to Sal

    Thanks to Sal who was so knowledgeable, we a happy with our insurance products we signed up for

    Sentiment
    • Positive
    Content
    • Agent Knowledge
    Feb 09, 2024
  • TGS is very helpful

    Everyone associated with TGS was very helpful and courteous. It didn't take long for TGS to help me get what I needed to be done.

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 09, 2024
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Sentiment Analysis (of 30 reviews)
75 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for TGS Insurance Agency  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Marketing Professionals, Customer Service Managers, Product Managers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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