Mixed Reviews for Cinch Home Services: Customer Satisfaction vs. Frustration
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Mixed Reviews for Cinch Home Services: Customer Satisfaction vs. Frustration

Mixed reviews for Cinch Home Services, with customers expressing satisfaction with customer service and ease of sign-up process but also frustration over delayed repairs, cancellation issues, and lack of responsiveness.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great service

    The representative that signed me up was very friendly, knowledgeable, and patient with while I decided my options

    Sentiment
    • Positive
    Content
    • Sign-up Process and Ease of Use
    Apr 19, 2024
  • No nonsense company that’s treated me well.

    Never had an issue with a claim. Policy renewal was a ‘cinch.’ Customer service agents have always been professional and to the point. Very direct and pleasurable experience all around.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 18, 2024
  • The technician who came out Was professional

    The technician who came out, came out quickly and assessed the problem. It was solved to my satisfaction.

    Sentiment
    • Positive
    Content
    • Service Response and Efficiency
    Apr 17, 2024
  • I am very upset after being a customer…

    I am very upset after being a customer for years that you canceled my contract and when I called I had to start all over.

    Sentiment
    • Negative
    Content
    • Cancellation and Membership Management
    Apr 17, 2024
  • Great sign-up experience !!!!

    Seems like great plan. Sign-up was easy,covers pretty much everything. Hopefully service and coverages will go as smooth!!!!😊

    Sentiment
    • Positive
    Content
    • Coverage and Benefits
    Apr 14, 2024
  • Professionalism

    Professional. Hope service holds to it name.

    Sentiment
    • Positive
    Content
    • Service Response and Efficiency
    Apr 13, 2024
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Cinch Home Services  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Marketing Professionals, Business Analysts, Operations Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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