Positive Customer Feedback for Liberty Home Guard's Professionalism and Service Excellence
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Discover What Customers Love About Liberty Home Guard

Positive Customer Feedback for Liberty Home Guard's Professionalism and Service Excellence

Liberty Home Guard received positive feedback for their professional and helpful customer service, especially mentioning specific employees like Tom Santana, Luis R. Gomez, and Matthew Joseph. Customers appreciated the prompt responses, efficient claims processing, and knowledgeable technicians. Despite a few negative reviews, overall satisfaction and strong recommendations were evident.

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  • Quality Assurance Specialists

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Custom Date - May 28, 2024
Featured Content
  • She was incredibly kind and helpful in…

    She was incredibly kind and helpful in answering all my questions and helping reset my portal.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 26, 2024
  • ROFESSIONAL CUSTOMER SERVICE MEMEBRS…

    ROFESSIONAL CUSTOMER SERVICE MEMEBRS AND PROFICIENT TECHNICIAN ASSIGNED.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 25, 2024
  • The person I spoke to Simon Carmona

    The person I spoke to, Simon Carmona, was very helpful and attentive. He was quick to get me the answers that I needed.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 25, 2024
  • Matthew Joseph,

    Matthew Joseph, Thank you very much for the respond call with me today. It was very much a pleasure to learn more about the company.I appreciate the information you shared about the procedures. I look forward to hearing from you and getting the chance to service all your clientsBest regards, Henry Chacon Elite Airflow Mechanical Inc 909.706.2387

    Sentiment
    • Positive
    Content
    • Communication Skills
    Apr 24, 2024
  • You con artist company

    You con artist company ! You sold me an insurance stating that if my A/C breaks you will fix it. Now that it did, you only offered me $200.00 allowance and I had to be responsible for the remaining $450.00I will report you to the BBB and file a formal complaint.

    Sentiment
    • Negative
    Content
    • Complaints and Resolution
    Apr 24, 2024
  • Mia Fisher help explain the steps to…

    Mia Fisher help explain the steps to confirm jobs

    Sentiment
    • Positive
    Content
    • Communication Skills
    Apr 24, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Liberty Home Guard  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Marketing Professionals, Business Analysts, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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