Statefarm Reviews Analysis: Mixed Customer Feedback on Claims and Service
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Statefarm Reviews Analysis: Mixed Customer Feedback on Claims and Service

Statefarm receives mixed reviews with customers citing issues with claims denial, customer service, premium increases, and unmet expectations. Some praise local agents for their support and service. Complaints include lack of transparency, delays in settlements, and discrepancies in premium charges.

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  • Customer Service Managers
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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Worst experience ever

    Worst experience ever with this insurance company I would not recommend. It’s been 10 months since my car accident and State Farm has mishandled my case to the point where I did not get paid by the other insurance company for my property damage.

    Sentiment
    • Negative
    Content
    • Vehicle Damage Claims
    Apr 18, 2024
  • Andrew Kennedy--Would not recommend

    We dealt with Andrew Kennedy, Carmel, IN. It is a family run operation. The agent himself is difficult to reach. We found the experience to not be at a professional level and would not recommend.

    Sentiment
    • Negative
    Content
    • Agent Support and Communication
    Apr 18, 2024
  • State Farm has their priorities all screwed-up.

    State Farm should spend all the money they are paying Arnold on competent employees. They are very, very difficult to deal with and you will do all the work if you have a claim. Too long to go into. Unbelievable!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 13, 2024
  • State Farm just raised our premiums…

    State Farm just raised our premiums third time in last 6 months. We haven’t even had a claim. I feel it is a rip off that they continue to do this. Anyone know of better insurance who are loyal and trustworthy?

    Sentiment
    • Negative
    Content
    • Pricing and Premiums
    Apr 13, 2024
  • The state farm insurance agent was…Alexandria

    The state farm insurance agent was extremely helpful and patient with me I was able to maintain continuity through out the entire process thank you so much Alexandria she was amazing I would recommend them to anyone

    Sentiment
    • Positive
    Content
    • Agent Support and Communication
    Apr 05, 2024
  • Amazing

    Today Elizabeth help me get auto and life insurance. When I say everything about her was very professional, she was very helpful I definitely would recommend her. Thank you so much Elizabeth

    Sentiment
    • Positive
    Content
    • Agent Support and Communication
    Mar 07, 2024
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Sentiment Analysis (of 30 reviews)
-76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Statefarm  based on online reviews collected from Trustpilot. The analysis helps Insurance Analysts, Customer Service Managers, Risk Management Professionals, Marketing Strategists, Product Development Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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