Slack User Reviews: A Mixed Experience with Notable Challenges
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Slack User Reviews: A Mixed Experience with Notable Challenges

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Slack presents a mixed experience for users, with many appreciating its clean interface and reliability, particularly compared to other platforms like Microsoft Teams. However, recurring bugs, notification issues, and a lack of user-friendliness are common complaints. Users find difficulty in managing channels, handling notifications, and navigating the app, leading to frustration. Despite these challenges, Slack remains a preferred tool for team communication, especially for its speed and efficiency. Recommendations include improving notification reliability, adding features for better account management, and enhancing overall usability.

Source: App Store Reviews of Slack

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Customer Feedback Analysis of Slack

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Custom Date - Dec 27, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Awesome service for connecting 👍🏽

    Were you been all my life:)

    Sentiment
    • Positive
    Content
    • User Experience
    Dec 24, 2024
  • Why always notified.?

    App constantly says I have a new notification but I cannot always find it

    Sentiment
    • Negative
    Content
    • Notification Issues
    Dec 22, 2024
  • Slack is Great

    Slack is really good, but the image adding is a bit mechanical.

    Sentiment
    • Positive
    Content
    • Messaging Functionality
    Dec 21, 2024
  • Deleting messages

    The app doesn’t let you delete message anymore. I need that feature back just in case I send the wrong message in the wrong channel.

    Sentiment
    • Negative
    Content
    • Messaging Functionality
    Dec 12, 2024
  • Annoying to use

    Confusing on how to add another account for a second project/workspace.
    Threads seem bulky

    Sentiment
    • Negative
    Content
    • Account Management
    Dec 07, 2024
  • Can’t send long messages on mobile

    It says “failed to send” constantly when I try to send long messages on my iPhone.

    Sentiment
    • None
    Content
    • Messaging Functionality
    Dec 06, 2024
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Sentiment Analysis (limited preview)
-16 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Slack based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Software Developers, Marketing Professionals, Customer Support Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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