User Frustration with Slack Updates and Functionality Changes
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    • App Developers
    • Product Managers
    • UX/UI Designers
    • Customer Experience Specialists
    • Marketing Professionals
User Frustration with Slack Updates and Functionality Changes

Unlock Insights: Slack User Feedback Analysis Report

Slack's recent updates have led to user frustration due to navigation difficulties, notification issues, and unnecessary changes. Users express disappointment in the app's usability, design changes, and functionality regressions. Complaints include difficulties in finding old threads, handling notifications, accessing accounts, and experiencing phantom notifications. Users highlight the lack of intuitive features, including managing conversations, setting messages as read, and copy-pasting text. Overall, the app's UI and UX changes have been divisive, impacting user experience negatively.

Source: App Store Reviews of Slack

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Customer Feedback Analysis of Slack

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Horrible user experience

    Almost impossible to find old threads and specific chats. Difficult to log out or change user connected to the app. Really not user friendly. One of the worst app to work with and for working.

    Sentiment
    • Negative
    Content
    • Navigation Difficulties
    Mar 19, 2024
  • UI is down the drain

    If i had to guess i’d say it had been purchased by a company with no talent for UI and a drive to make changes just to demonstrate that the purchase was a good call

    Sentiment
    • Negative
    Content
    • User Interface Experience
    Mar 07, 2024
  • @… said this latest app update is useless #room

    Fails to load half the metadata in a conversation rendering it totally useless

    Sentiment
    • Negative
    Content
    • Functionality Complaints
    Feb 21, 2024
  • RCSZ

    RCSZ

    Sentiment
    • Positive
    Content
    • User Interface Experience
    Jan 20, 2024
  • Buggy and slow

    Not possible to set messages read with new release.
    Push notifications are a miss.
    New UI is not great at all.

    Sentiment
    • Negative
    Content
    • Notification Settings
    Dec 13, 2023
  • One huge flaw

    I love all the recent updates, everything is so much nicer. One BIG problem though, the iPhone app needs the swipe down gesture to recent to refresh and not bring up search — it’s infuriating!

    Sentiment
    • None
    Content
    • Navigation Difficulties
    Nov 02, 2023
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Sentiment Analysis (limited preview)
-56 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Slack based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, UX/UI Designers, Customer Experience Specialists, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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