Critical Feedback on Getir Grocery Delivery Service
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Critical Feedback on Getir Grocery Delivery Service

Customers express dissatisfaction with late deliveries, missing items, poor customer service, app glitches, and unresponsive live support. The quality of delivery baskets, vests, and communication is criticized. Long wait times, cancelled orders, and lack of resolution for issues lead to frustration. Some highlight the high minimum order value, limited product range, and expired products. Despite a few positive comments, numerous complaints indicate a need for improvement in services and app functionality.

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  • Retail Business Analysts
  • Customer Service Managers
  • Product Managers
  • Grocery Delivery Executives
  • Mobile App Developers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Canlı Yardım

    Canlı hizmet servisi oldukça hayal kırıklığı. Siparişimle ilgili bir sorun yaşadım ve canlı destek ekibinizle iletişime geçmeye çalıştım, ancak cevap almakta büyük zorluk çektim. Sorunumu çözmek için saatler harcadım ve sonunda çözemedim. Daha iyi bir müşteri deneyimi beklerdim. Bir daha kullanmamak üzere uyulamayı siliyorum.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 22, 2024
  • Kendi düşüncelerim

    Çok hızlı ve mükemmel kuryeleriniz çok kibar ve hoşlar

    Sentiment
    • Positive
    Content
    • Kurye Service Quality
    Apr 22, 2024
  • KUPONLARI YİYOR

    Uygulama kupon veriyor kullanmak için kupon oluştır kısmına yazıyorum bi anda gidiyor tekrar deniyorum bu kod kullanılmıştır diyor bi yemek yiycektim rezil ettiniz kaç telden denedim silecem kullanmıcam

    Sentiment
    • Negative
    Content
    • App Functionality and Errors
    Apr 22, 2024
  • Tarihi geçmiş ürünü araya sıkıştırmayın..

    Son kullanma tarihi geçmiş veya az kalmış ürünleri aralara sıkıştırıyorlar.. uyanıklar.. özellikle pepsi max ve coca cola zero

    Sentiment
    • Negative
    Content
    • Hygiene and Quality of Products
    Apr 22, 2024
  • Getir

    Çok kötü uygulama kampanyalar uygulanmıyor

    Sentiment
    • Negative
    Content
    • App Functionality and Errors
    Apr 21, 2024
  • Minimum sepet tutarımız çok yüksek

    Ö Minimum sepet tutarınız çok yüksek

    Sentiment
    • Positive
    Content
    • App Functionality and Errors
    Apr 21, 2024
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Sentiment Analysis (of 30 reviews)
-43 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Getir | Grocery Delivery based on online reviews collected from App Store. The analysis helps Retail Business Analysts, Customer Service Managers, Product Managers, Grocery Delivery Executives, Mobile App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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