Mixed Feedback on The Westin Washington, D.C. City Center
Unlock Insights: Westin Washington D.C. City Center Feedback Report

Mixed Feedback on The Westin Washington, D.C. City Center

1400 M St NW, Washington, DC 20005, United States

Mixed reviews for The Westin Washington, D.C. City Center, with guests highlighting friendly service, clean rooms, excellent location, but also mentioning issues like poor communication, maintenance problems, and unsatisfactory dining experiences.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Un placer parar en este hotel ,impecable las habitaciones y un lugar privilegiado en Washington

    Sentiment
    • Positive
    Content
    • Service and Staff

  • Jeden z lepĆĄĂ­ch hotelĆŻ, pokoje čistĂ©, room service dostačujĂ­cĂ­, jen nevĂœhoda toho ĆŸe se nedalo otevƙít okno kterĂ© i tak bylo do vnitrobloku tudĂ­ĆŸ byla veĆĄkerĂĄ absence čerstvĂ©ho vzduchu.

    Sentiment
    • Positive
    Content
    • Room Quality and Cleanliness

  • Visited DC for work, and I am very happy with this hotel. Asia at the front desk was lovely and very helpful. My one disappointment is the lack of a concierge lounge for titanium guests. , Overall, I am very happy with this choice.

    Sentiment
    • Positive
    Content
    • Service and Staff

  • We found cigarette butts, under and next to our bed ( we are not smokers ) the service was subpar. Only the one gentleman at the front was helpful. Pricey valet as well. Overall. Room was clearly not cleaned pristinely enough for us to find

    Sentiment
    • Negative
    Content
    • Room Quality and Cleanliness

  • The Valet person I encountered on 2/24/2024 at 5:30 pm is a scammer. The sign said $22 .. the guy told me it would be $80 to park my car. I didn’t let him park my car as I was not paying $80 nor did I trust a crook with my car. Beware

    Sentiment
    • Negative
    Content
    • Valet Parking Experience

  • We got charged twice. Putting my account in the red. Tried to get it resolved and went through to many hoops. Stay was great and convenient to the monuments. Service was good. No free breakfast.

    Sentiment
    • Negative
    Content
    • Billing and Payment
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Sentiment Analysis (of 30 reviews)
-7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Westin Washington, D.C. City Center based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Marketing Professionals, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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