Mixed Reviews: The Westin Washington, D.C. City Center
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Mixed Reviews: The Westin Washington, D.C. City Center

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1400 M St NW, Washington, DC 20005, United States

The Westin Washington, D.C. City Center has received mixed reviews. Guests have highlighted issues such as unclean rooms, reservation problems, security concerns, and subpar service. Some positive aspects mentioned include friendly service, comfortable rooms, and a great location for exploring the city. Overall, there are concerns regarding room cleanliness, reservation management, and service quality.

Source: Google Business Reviews of The Westin Washington, D.C. City Center

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Customer Feedback Analysis of The Westin Washington, D.C. City Center

Explore our in-depth analysis on The Westin Washington, D.C. City Center with detailed customer feedback.

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  • Friendly service, comfortable room, great location.

    Sentiment
    • Positive
    Content
    • Service Quality

  • Un placer parar en este hotel ,impecable las habitaciones y un lugar privilegiado en Washington

    Sentiment
    • Positive
    Content
    • Room Comfort

  • Jeden z lepších hotelů, pokoje čisté, room service dostačující, jen nevýhoda toho že se nedalo otevřít okno které i tak bylo do vnitrobloku tudíž byla veškerá absence čerstvého vzduchu.

    Sentiment
    • Positive
    Content
    • Room Comfort

  • A complete dump! We just checked in for four nights of misery. Avoid this hole if you can.

    Sentiment
    • Negative
    Content
    • Room Comfort

  • Terrible experience. Never would go again

    Sentiment
    • Negative
    Content
    • Service Quality

  • Poorly named! The Westin Downtown is beside City Center DC, this Westin "City Center" is a mile away.

    Sentiment
    • Negative
    Content
    • Location and Accessibility
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Sentiment Analysis (limited preview)
-7 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Westin Washington, D.C. City Center based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Experience Analysts, Hospitality Industry Consultants, Marketing Professionals, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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