Varied Experiences at JW Marriott Washington, DC
In-Depth Customer Feedback Report for JW Marriott Washington, DC

Varied Experiences at JW Marriott Washington, DC

1331 Pennsylvania Avenue NW, Washington, DC 20004, United States

Mixed reviews for JW Marriott Washington, DC, with guests highlighting the convenient location, friendly staff, and nearby attractions. However, issues such as outdated rooms, noise problems, and inconsistent service were common concerns. Some praised specific staff members for exceptional service, while others felt the hotel did not meet JW Marriott standards. Complaints included outdated technology, lack of room amenities, and unexpected fees. Despite the prime location near major landmarks, guests mentioned problems with room cleanliness, maintenance, and overall value for the price.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Elevators are a pain and never seem to be fully working correctly. Added about 10 minutes every time you wanted to leave or go up to your room.

    Sentiment
    • Positive
    Content
    • Elevator Experience

  • The roasted tomato and spinach breakfast tart is some some savory cheesey amazing ness.Nearby activities: Near the White House and the northern National Mall Smithsonian museums

    Sentiment
    • Positive
    Content
    • Food and Dining Experience

  • Tried Luggage Hero with them, a nightmare. Never again

    Sentiment
    • Negative
    Content
    • Service and Staff

  • Super fantastic hotel and location. Would definitely come back!

    Sentiment
    • Positive
    Content
    • Service and Staff

  • Great service, great location - nice food waiver too upon check in. The staff was genuinely nice too - not burned out and mean.Nearby activities: Reagan conf center

    Sentiment
    • Positive
    Content
    • Service and Staff

  • Even while a protest was going on, the staff was able to remain courteous and professional without being rude and disrespectful. Loved their service.

    Sentiment
    • Positive
    Content
    • Service and Staff
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for JW Marriott Washington, DC based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Marketing Professionals, Hospitality Consultants, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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