VW App Frustration: Unreliable, Unresponsive, and Lacks Features
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VW App Frustration: Unreliable, Unresponsive, and Lacks Features

Unlock Insights: VW App's User Feedback Analysis

Many users are frustrated with the VW app as it frequently fails to connect, log in, or work altogether. The app is unreliable and lacks important features. Users complain about errors, glitches, and unresponsiveness from support. Overall, the app is unreliable and frustrating to use.

Source: App Store Reviews of ‎myVW

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Customer Feedback Analysis of ‎myVW

Uncover the truth behind the VW app issues with our in-depth customer feedback analysis. Essential insights for improvement.

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Custom Date - Dec 24, 2024
Popular Phrases (limited preview)
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  • Lock out

    Your app is down and I’m completely locked out of my car in the cold Midwest winter

    Sentiment
    • Negative
    Content
    • App Connectivity
    Jan 02, 2024
  • False rating?

    I can’t for the life of me figure out why the app is rated so high. Half the time I can’t log in and we can’t even control the door locks on the ID series vehicles. It falsely shows inaccurate range and vehicle’s statuses such as open doors that are actually closed. VW has failed miserably on software and still is.

    Sentiment
    • Negative
    Content
    • Unreliable Features
    Jan 01, 2024
  • Remote Lock Stopped working

    Remote Lock and Unlock Stopped working after a year despite keeping the all updated

    Sentiment
    • Negative
    Content
    • Remote Start Problems
    Jan 01, 2024
  • App doesn’t sync

    Probably the worst app, does not sync with the car. Was told by support the issue has to be resolved y the dealer, the dealer told me no issue they can find issue must be resolved by car net team. Big loop end result nothing.

    Sentiment
    • Negative
    Content
    • App Connectivity
    Jan 01, 2024
  • Doesn’t always work

    Sometimes login screen just keeps loading but doesn’t take you to page. Also when turning on heat or fogger it just loads but doesn’t even turn on.

    Sentiment
    • Negative
    Content
    • Unreliable Features
    Jan 01, 2024
  • This version is Broken

    This new version no longer displays the SOC for models first edition or 2021. If you have a 2023 it will display the SOC.

    UPDATE: the dealer updated my car from 2.1 all the way to 3.1, and now the app works, displaying the SOC.

    Sentiment
    • Positive
    Content
    • Unreliable Features
    Dec 30, 2023
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Sentiment Analysis (limited preview)
-87 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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