User Reviews Reveal Major Issues with Roommates by Roomi App
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User Reviews Reveal Major Issues with Roommates by Roomi App

The app 'Roommates by Roomi' has garnered significant criticism from users, primarily due to persistent glitches, a confusing interface, and unreliable customer service. Many reviewers reported issues with logging in, subscription cancellations, and the presence of fake profiles, all contributing to a frustrating experience. Users expressed dissatisfaction with the app's premium features, which appear necessary to access basic functionalities, including messaging potential roommates. Complaints highlighted that customer support is virtually non-existent, making it difficult to resolve issues or obtain refunds. Overall, the app's decline in performance and user experience has led to negative perceptions and calls for improved functionality and support.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Have to constantly restart

    Glitchy!!!!! Was not this buggy a few years ago.

    Sentiment
    • Negative
    Content
    • App Glitches
    Sep 13, 2024
  • Poor App

    Will not even get past the “verifying account” spinning phase to even use it.

    Sentiment
    • Negative
    Content
    • Sign-Up/Login Issues
    Jul 31, 2024
  • Used to be good but now can’t log on

    There’s no way to sign up a new account with a new email or recover a forgotten password. it just either spins or crashes

    Sentiment
    • Negative
    Content
    • Sign-Up/Login Issues
    Jul 23, 2024
  • Where did all the filters go?

    Had to delete after not being able to filter by gender anymore which is important to a lot of people.

    Sentiment
    • Negative
    Content
    • User Experience
    May 26, 2024
  • not functioning

    ghost town most accounts haven’t been active in weeks and there’s no response from the customer service team when troubleshooting the errors in the app

    Sentiment
    • Negative
    Content
    • Customer Support Issues
    Apr 08, 2024
  • Completely unusable on iPad

    What happened? This app worked great years ago. Extremely glitchy on the iPhone now. A shame because otherwise I would pay to boost.

    Sentiment
    • Negative
    Content
    • User Experience
    Dec 07, 2023
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Sentiment Analysis (of 30 reviews)
-93 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Roommates by Roomi based on online reviews collected from App Store. The analysis helps App Developers, Customer Service Managers, Market Researchers, Product Managers, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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