Mixed Feedback for US Automotive Protection Services
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Mixed Feedback for US Automotive Protection Services

Mixed customer feedback for US Automotive Protection Services, with some praising the helpfulness and professionalism of representatives, while others complain about difficulties in canceling plans and feeling misled. Common themes include knowledgeable reps, clear explanations, and issues with the cancellation process.

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Custom Date - May 24, 2024
Featured Content
  • Great Service!

    Ryan was super easy to understand and to work with!

    Sentiment
    • Positive
    Content
    • Professionalism and Courtesy
    Apr 08, 2024
  • The agent was very nice and…

    The agent was very nice and knowledgeable of my services. So I love great customer service. Great explaining my plan

    Sentiment
    • Positive
    Content
    • Professionalism and Courtesy
    Apr 06, 2024
  • The two representatives I talked on April 4, 2024, to…

    The two representatives I talked to were very helpful in making the changes on the account. They were courteous and both knew their particular job. Both were friendly and I saw their smiles in their expressions. Thank you!

    Sentiment
    • Positive
    Content
    • Professionalism and Courtesy
    Apr 05, 2024
  • Customers satisfaction

    Working with the customer like two payments of $50 to meet the down payment and extending the payments from 12 months to 24 months to help people like me who are on fixed incomes.However, the proof is in the pudding when it come time for US Automotive Protection to accept and pay the first claim. Talk is cheap and I heard a lot of talk but now it will take action and $$$$ to fulfill the contract. I am of the opinion US will keep its obligations to its customer.

    Sentiment
    • Positive
    Content
    • Trust and Reliability
    Apr 05, 2024
  • If I could give zero stars for this…

    If I could give zero stars for this joke of a company i would. I called last month to cancel my policy because although they say all of these things are covered, every place I’d go to would say that it’s not supported. I talked to three separate people and each person would spend over 30 minutes convincing me to keep my policy because “your car is old” and “you’ll be spending thousands of dollars on repairs” and “why would you want to do that” and no matter how many times i would explain to them that I have heard this all before and would like to cancel, they would just repeat themselves. I finally got through to one who said that they cancelled my policy, but then I got charged yesterday as if I’m still covered. I called and asked for a refund because they stated that I was no longer covered and they couldn’t provide me with a refund. I confirmed that my policy was cancelled and they “confirmed” that I would no longer be making payments as they had removed my banking information. I flagged the transaction with my bank, who refunded me for transaction I should NOT have been making which was all I was asking for, and then they CHARGED ME AGAIN. funny how they said they removed my bank info but was still able to charge me for a plan I no longer had?? A JOKE. I filed a dispute with my bank and will probably have to get a completely new account/routing number out of fear of them stealing from me more.

    Sentiment
    • Negative
    Content
    • Cancellation Process
    Apr 04, 2024
  • We fell for it!

    They send you an unasked-for post card in the mail asking for your current milage and in very small printing, easily missed they say they're not affiliated with any auto manufacturer. Once you've given them the milage they're immediately asking for your credit card number or bank account and wanting $100. And once you get your "confirmation" e-mail, they're covering you for nothing more than what your insurance already is. We're now out $100 and waiting 10-14 days for a new card to be mailed to us! All they're hoping for is lack of information leading to confusion and they got it from us, don't fall for it yourself. Have since found out these people are not accredited by the BBB, have a long pattern of complaints, and had Government action against them in 2022.

    Sentiment
    • Negative
    Content
    • Confusion and Misrepresentation
    Apr 04, 2024
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Sentiment Analysis (of 30 reviews)
58 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for US Automotive Protection Services  based on online reviews collected from Trustpilot. The analysis helps Automotive Service Managers, Customer Experience Strategists, Market Researchers, Product Development Managers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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