Positive Customer Reviews for MedicareAdvantage.com Representatives
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Positive Customer Reviews for MedicareAdvantage.com Representatives

MedicareAdvantage.com received positive reviews for knowledgeable, patient, and helpful representatives who assisted customers in choosing advantageous plans. Customers appreciated the thorough explanations, politeness, and professionalism of the agents. Some mentioned long process durations but found it worthwhile. Overall, customers highlighted the good customer service, clear explanations, and assistance in decision-making.

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  • Healthcare Marketing Professionals
  • Customer Experience Managers
  • Insurance Agents and Brokers
  • Product Managers in Health Insurance
  • Market Research Analysts

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Wonderful experience

    I spoke with Cordelia about my coverage and enjoyed every moment. She was very thorough and covered all my questions. I am very pleased with the policy I chose.

    Sentiment
    • Positive
    Content
    • Policy Understanding and Disclosure
    Apr 23, 2024
  • Old ears and a dislike of giving private information over the phone

    I felt that the insurance person was very knowledgeable, but went through everything too quickly. I have a hard time doing things over the phone because I don't hear well. I feel uncomfortable giving personal information over the phone, so I would prefer in-person time with hard copies to look at and refer to.I don't understand why one plan would cover the entire amount of a procedure when another would only cover what Medicare allows - that doesn't make it easy for an old fart that has no idea what's ahead or what a given doctor may charge.

    Sentiment
    • None
    Content
    • Policy Understanding and Disclosure
    Apr 17, 2024
  • Answered all of my questions and…

    Answered all of my questions and concerns. Politely and courtesly. Nina Baudine was very pleasant.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 16, 2024
  • Medicare Advantage application

    The person I spoke with (Dakota at TZ) was informed, asked my needs going forward, since I retired & on Medicare. He gave me options to choose the the best plan for me at this time.Kerstan with Aetna had patience to review the plan with me.

    Sentiment
    • Positive
    Content
    • Plan Comparison and Selection
    Apr 16, 2024
  • She was clear in her presentation

    She was clear in her presentation. Answered my questions and had a great customer service approach in helping me make the right choice.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 05, 2024
  • Representative was patient and humored…

    Representative was patient and humored in making sure that I understand every detail of the plan and benefits that I may be entitled to. I think that was a great customer service.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 05, 2024
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Sentiment Analysis (of 30 reviews)
92 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for MedicareAdvantage.com  based on online reviews collected from Trustpilot. The analysis helps Healthcare Marketing Professionals, Customer Experience Managers, Insurance Agents and Brokers, Product Managers in Health Insurance, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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