Policygenius: Praise for Savings, Transparency, and Efficiency
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Policygenius: Praise for Savings, Transparency, and Efficiency

Policygenius is highly praised for its savings on insurance policies, ease of use, helpful and transparent customer service, quick processes, and knowledgeable representatives. Customers appreciated the smooth experience, quick responses, and ability to find better coverage at lower prices. Some feedback highlighted the personalized service and attention to detail provided by Policygenius agents. While a few reviews mentioned issues with email spam and assumptions during quotes, overall, the service was commended for its professionalism, efficiency, and cost-saving benefits.

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  • Marketing Professionals
  • Product Managers
  • Customer Experience Analysts
  • Business Strategists

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • No pressure or cost to use them

    No pressure or cost to use them. Very informative; the purchase of the insurance policy went smoothly from beginning to the end.

    Sentiment
    • Positive
    Content
    • Ease of Use and Quick Process
    Apr 24, 2024
  • I was given a great explanation of what…

    I was given a great explanation of what I am paying for. He was patient and professional. His name was James.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 23, 2024
  • I talked with a very nice and patient…

    I talked with a very nice and patient guy named Warren. He was helpful and funny. An overall pleasant experience.

    Sentiment
    • Positive
    Content
    • Helpful and Knowledgeable Representatives
    Apr 23, 2024
  • It was pleasant

    It was pleasant, and it was informative. Not pushy or demanding. Answered any questions I had. They we were prompt and treated me more like a person instead of a client.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 23, 2024
  • I contacted you multiple times about my…

    I contacted you multiple times about my renewal and when I scheduled time to speak with someone they didn’t show up or contact me. I was able to get my policy renewal done but it was only because I had to proactively contact your team many times.

    Sentiment
    • Negative
    Content
    • Transparency and Communication
    Apr 19, 2024
  • Amazing experience

    Overall very frictionless experience from finding a policy that meet my needs to finalizing it!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 09, 2024
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Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Policygenius  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Marketing Professionals, Product Managers, Customer Experience Analysts, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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