User Feedback on Tesco Grocery & Clubcard App: Strengths and Areas of Improvement
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User Feedback on Tesco Grocery & Clubcard App: Strengths and Areas of Improvement

The Tesco Grocery & Clubcard app has received a mix of feedback from users. Many appreciate its convenience, user-friendly interface, and the ability to save time and money. Positive reviews highlight the app's ease of use, organization, and efficient delivery service. However, some users express frustration due to frequent changes that complicate navigation and the app's performance, especially in areas with poor internet connectivity. Issues such as discrepancies between online stock and in-store availability, along with missing features like the 'Substitute Everything' option, have led to dissatisfaction among certain users. Overall, while the app is generally well-received, improvements are needed to enhance user experience and functionality.

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Custom Date - Oct 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Intuitive and easy to navigate/use.

    Sentiment
    • Positive
    Content
    • User Friendliness
    Sep 29, 2024

  • Very easy to use and find items,especiawith search store.

    Sentiment
    • Positive
    Content
    • Search Functionality
    Sep 29, 2024

  • This app works fine... when you can actually get into it. In our local tesco the Internet signal is very poor and the app won't open, I never think to open it before I go there so allowing users to screen shot the QR code would be very helpful as I could save it to my gallery and access when needed, like I do with my Asda rewards bar code. As it stands, I have to give 1 star because I can never use this app in store.

    Sentiment
    • Negative
    Content
    • Navigation Issues
    Sep 29, 2024

  • I log on pick what I want and pay. It's simple and straight forward.

    Sentiment
    • Positive
    Content
    • Shopping Experience
    Sep 28, 2024

  • Many items on the last order screen are missing which is really annoying. Also having the ability to look at more previous orders than just the last one would be good. This used to be in the app and was a useful feature.

    Sentiment
    • Negative
    Content
    • Feature Changes
    Sep 28, 2024

  • The constant tinkering with this app has made it no better. Taking away the option of a "Substitute Everything" box to now having to tick every single item to say you want it substituting is dreadful. 2 weeks ago there was an option to rate the products. You took that off quick, I assume because you didn't like it when people rated them honestly. You only wanted the good reviews. Every time you put in a change that accidentally helps the consumer you remove it quickly.

    Sentiment
    • Negative
    Content
    • Feature Changes
    Sep 28, 2024
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Sentiment Analysis (of 30 reviews)
53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Tesco Grocery & Clubcard based on online reviews collected from Google Play. The analysis helps Product Managers, UX/UI Designers, Retail Strategists, E-commerce Managers, Customer Experience Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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