Insights from 30 Reviews: User Experience with 11.11 Shopee Festival
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Insights from 30 Reviews: User Experience with 11.11 Shopee Festival

The reviews for the '11.11 Shopee Festival' highlight a mix of user satisfaction and frustration. Many users appreciate the convenience of online shopping and prompt refund processes for low-quality products. However, there are significant complaints regarding slow app performance, payment issues, account locks, and the presence of counterfeit goods. Users express a desire for improved security and better communication regarding deliveries. Additionally, there are concerns about customer service and the decreasing availability of vouchers as users ascend in ranks. Overall, while users value the platform's offerings, inconsistent experiences impact their overall satisfaction.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Shoppee làm ăn chộp giật

    Làm ăn quá mất uy tín, gian dối. Ra voucher xong khoá nick khách hàng không có lý do

    Sentiment
    • Negative
    Content
    • Customer Service
    Oct 30, 2024
  • tốt

    mua hàng online nhanh chóng giá cả hợp lí rất tốt

    Sentiment
    • Positive
    Content
    • User Experience
    Oct 30, 2024
  • Không hài lòng

    Cứ mở ra 1 tí là tự thoát,ko thể mua sắm được Mong ap sửa lỗi,mã voucher cho ít quá đã vậy toàn mã to không xài được cái nào

    Sentiment
    • Negative
    Content
    • App Performance
    Oct 30, 2024
  • Trải nghiệm kém

    Cập nhật bản mới bị đơ. Load chậm mặc dù mạng wifi căng. Bản cập nhật quá tệ

    Sentiment
    • Negative
    Content
    • App Performance
    Oct 30, 2024
  • Dịch vụ kém

    Mua hàng trả sau , trả hàng hoàn tiền xong vẫn bị mất phí trả hàng tháng , đúng chất luật rừng ăn trên đầu khách hàng. Mọi người nên né đừng mua trả sau nhé

    Sentiment
    • Negative
    Content
    • Payment Issues
    Oct 30, 2024
  • Không ấy mình thêm phiên bản cho Ipad được không ạ

    Mình thích dùn Shopee lắm mà trên Ipad nó bị kì ý, mình đầu tư làm thêm 1 bản nữa cho Ipad nhe

    Sentiment
    • None
    Content
    • App Performance
    Oct 30, 2024
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Sentiment Analysis (of 30 reviews)
-23 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for 11.11 Shopee Festival based on online reviews collected from App Store. The analysis helps E-commerce Managers, Digital Marketing Specialists, Product Managers, Customer Service Directors, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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