Mixed reviews for KIBSONS Grocery Shopping app, with users praising the quality of products and prompt deliveries but expressing concerns about appglitches, delayed orders, and lack of stock availability. Some appreciate the user-friendly interface and variety of options, while others highlight issues like billing errors and difficulties in adding items to the basket. Suggestions for improvement include better customer service communication and addressing technical issues to enhance overall user experience.
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Sadly this service isn’t what it used to be. Their partnership with Sainsbury’s used to be my big pull towards using them but they never seem to have anything in stock nowadays. The express service has never been on time. Some products you have to purchase by weight even if you only need 1 which results in surplus to requirements and waist of food. Really annoys me as I used to love using this app.
Sentiment
Negative
Content
Shopping Experience
Apr 28, 2024
Exceptional!!
Exceptional in all, quality, timing, packaging, delivery. And a great user friendly app.
Sentiment
Positive
Content
Customer Service
Mar 23, 2024
Kibsons is the hero !!
Excellent quality , Very quick delivery , variety of fresh veggies in UAE = Kibsons👏
Sentiment
Positive
Content
Product Quality
Mar 20, 2024
One of my favorite brands
Kibsons is great. High quality products and great service.
Sentiment
Positive
Content
Product Quality
Mar 18, 2024
Love the service
Always prompt delivery and good quality items
Sentiment
Positive
Content
Product Quality
Feb 19, 2024
Great app
Easy to use, quick, variety of option I can’t find anywhere else
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This page displays purchase options and a preview of the customer feedback analysis report for KIBSONS Grocery Shopping based on online reviews collected from App Store. The analysis helps Retail Managers, E-commerce Strategists, Product Managers, Customer Experience Analysts, Digital Marketers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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