Mixed Customer Experiences with Digicel International's Top-up Service
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Mixed Customer Experiences with Digicel International's Top-up Service

Customers have mixed experiences with Digicel International's top-up service, with some facing issues like missing funds, frozen payments, and overcharging. While some users find the platform user-friendly and convenient, others criticize the high fees and technical glitches. Despite the convenience it offers, concerns about security, payment errors, and customer service remain prevalent.

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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Very easy …

    Very easy to top up relatives phone when needed...thank you

    Sentiment
    • Positive
    Content
    • Convenience and Time-Saving
    Apr 18, 2024
  • Quick and convenient service

    Quick and convenient service. What a time saver!! Thank you Digicel!!

    Sentiment
    • Positive
    Content
    • Convenience and Time-Saving
    Apr 17, 2024
  • The website is so easy to use

    The website is so easy to use. I recommend it to my friends and family.

    Sentiment
    • Positive
    Content
    • User-Friendly Website/App
    Apr 05, 2024
  • I have been automatically toppung up my…

    I have been automatically toppung up my number for years, and now the funds are nowhere to be found, and I can't even have full access to my account because their employee stole all my money. The number 509 4454 2673.

    Sentiment
    • Negative
    Content
    • Payment and Transaction Issues
    Mar 29, 2024
  • Jamaican currency not accepted

    I used my local debit card with my local address and was charged USD, next top up will not be online will walk into a local store and use my Jamaican currency

    Sentiment
    • Negative
    Content
    • Payment and Transaction Issues
    Mar 23, 2024
  • Payment system kept booting me out with…

    Payment system kept booting me out with auto fill. First incorrect expiry date, then CCV number. Had to enter all data by hand a number of time for it to accept inputs.

    Sentiment
    • None
    Content
    • Technical Issues with App/Website
    Mar 23, 2024
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Digicel International  based on online reviews collected from Trustpilot. The analysis helps Telecommunications Managers, Customer Experience Analysts, Business Strategists, Marketing Professionals, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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