Mixed Customer Experiences with Digicel International's Top-up Service
Unlock Insights on Digicel Top-Up Service Feedback
Customers have mixed experiences with Digicel International's top-upservice, with some facing issues like missing funds, frozen payments, and overcharging. While some users find the platform user-friendly and convenient, others criticize the high fees and technical glitches. Despite the convenience it offers, concerns about security, payment errors, and customer service remain prevalent.
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Very easy to top up relatives phone when needed...thank you
Sentiment
Positive
Content
Convenience and Time-Saving
Apr 18, 2024
Quick and convenient service
Quick and convenient service. What a time saver!! Thank you Digicel!!
Sentiment
Positive
Content
Convenience and Time-Saving
Apr 17, 2024
The website is so easy to use
The website is so easy to use. I recommend it to my friends and family.
Sentiment
Positive
Content
User-Friendly Website/App
Apr 05, 2024
I have been automatically toppung up my…
I have been automatically toppung up my number for years, and now the funds are nowhere to be found, and I can't even have full access to my account because their employee stole all my money. The number 509 4454 2673.
Sentiment
Negative
Content
Payment and Transaction Issues
Mar 29, 2024
Jamaican currency not accepted
I used my local debit card with my local address and was charged USD, next top up will not be online will walk into a local store and use my Jamaican currency
Sentiment
Negative
Content
Payment and Transaction Issues
Mar 23, 2024
Payment system kept booting me out with…
Payment system kept booting me out with auto fill. First incorrect expiry date, then CCV number. Had to enter all data by hand a number of time for it to accept inputs.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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