Tabeo Customer Service Criticism Summary
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Tabeo Customer Feedback Analysis: Uncover the Truth

Tabeo Customer Service Criticism Summary

Tabeo faces severe criticism for poor customer service and lack of support, especially in dealing with issues related to Smile Direct Club. Customers express frustration over financial disputes, unresponsive communication, and refusal to address service failures. Many feel trapped in payment plans without receiving promised services. Despite some positive feedback on quick responses and efficiency, the overall sentiment is negative, with accusations of unethical behavior and disregard for customer well-being.

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  • Financial Analysts
  • Risk Management Professionals
  • Business Strategists
  • Consumer Rights Advocates

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Custom Date - May 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Extremely rapid response

    Extremely rapid response - Shon was polite and concise; this ensured that the whole process was carried out with ultimate efficiency.

    Sentiment
    • Positive
    Content
    • Communication Speed and Efficiency
    Apr 09, 2024
  • I have learned that taking out a loan…

    I have learned that taking out a loan with Tabeo is risky business. Truth be told, if a company goes bust, Tabeo will find every way to keep your money and not refund you, even if you didn’t receive the full service agreed. A lot of former Smile Direct Club customers are in my position unfortunately. I have now referred my case to the Financial Ombudsman in an attempt to get a refund.

    Sentiment
    • Negative
    Content
    • Company Trustworthiness
    Apr 03, 2024
  • Excellent service and quick response

    Excellent service Megan was very quick in responding and resolving my issue . Fab friendly service 10/10

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 02, 2024
  • I am a smile direct club customer

    I am a smile direct club customer. Tabeo have ignored all emails i have sent them regarding their breach of contract since SDC ceased trading. I am still paying monthly for a service neither SDC or Tabeo are providing. Terrible/no customer service.

    Sentiment
    • Negative
    Content
    • Payment Disputes
    Apr 02, 2024
  • I made a claim against SDC logged with…

    I made a claim against SDC logged with Tabeo regarding a refund for a breach of contract/ life time guarantee. SDC advised Tabeo erroneously that I had not completed check ins. I have send proof to Tabeo that I did include check ins, including pictures but they refuse to cooperate and go back to SDC with the evidence. They just keep staying my case is closed and they will not reopen the complaint. Even in lieu of this evidence.

    Sentiment
    • Negative
    Content
    • Financial Ombudsman Complaints
    Apr 02, 2024
  • Did not end up taking the loan in the…

    Did not end up taking the loan in the end, but Henry and the Tabeo team was quick to approve my application and then dealt with my request to close the account and delete my data

    Sentiment
    • Positive
    Content
    • Loan Application Process
    Apr 02, 2024
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Sentiment Analysis (of 30 reviews)
56 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Tabeo  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Financial Analysts, Risk Management Professionals, Business Strategists, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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