Mixed Reviews for MoneyGram International: Delays, Fees, and Poor Service
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Mixed Reviews for MoneyGram International: Delays, Fees, and Poor Service

MoneyGram International has received mixed reviews from customers, with complaints about delayed transfers, high fees, account suspensions, and poor customer service. Many customers express frustration over issues like fund holds, complex processes, lack of transparency, and unhelpful staff. Despite some positive feedback regarding speed and ease of transactions, several negative experiences highlight the need for improvement in service quality and communication.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • J'ai effectué des transferts qui ne…

    J'ai effectué des transferts qui ne sont jamais parvenues aux bénéficiaires.25 août 202318 janv 2024Etc...

    Sentiment
    • Negative
    Content
    • Money Not Received by Recipients
    Mar 02, 2024
  • Very good service

    Very good service. My money was smoothly transferred

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 17, 2024
  • Moneygram is my go to company for quick…

    Moneygram is my go to company for quick and reliable money transfers. The fees are low and the customer service team are very efficient when handling disputes. Definitely recommended to all family and friends.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 16, 2024
  • Waste of time

    “ We're sorry, but we can't process your transfer online or by phone. Please visit one of our locations to send it in person.”I received no explanation why I could not send the money. Do not waste your time, there are better alternatives!

    Sentiment
    • Negative
    Content
    • Lack of Transparency and Communication
    Feb 14, 2024
  • All my transactions have been prompt…

    All my transactions have been prompt and paid on time. I have barely encountered any hassles. Thus, I found MoneyGram very helpful and trustworthy, especially when I received transaction rewards (30% / 50% fee discount) as every penny counts.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 12, 2024
  • Son unos liantes envié un dinero a…

    Son unos liantes envié un dinero a bancolombia y después de casi un mes no llegaba las explicaciones de MoneyGram era que investigaban al final tuve que denunciarlo a mi banco en España para que por fin nos devuelvan el dinero ni lo volveré a usar ni lo recomiendo

    Sentiment
    • Negative
    Content
    • Money Not Received by Recipients
    Feb 08, 2024
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Sentiment Analysis (of 30 reviews)
-33 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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