Mixed Customer Experiences Reflect Trust Variability at CertiDeal
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Mixed Customer Experiences Reflect Trust Variability at CertiDeal

Customers have mixed experiences with CertiDeal, ranging from satisfaction with the product quality and fast delivery to disappointments like receiving devices in subpar condition and facing challenges with customer service and warranty claims. While some praise the premium quality of reconditioned iPhones, others express frustration over issues like scratches, delays in exchanges, and perceived lack of compensation for inconveniences. Trust in CertiDeal's consistency and responsiveness varies among customers, impacting their overall satisfaction and likelihood of recommending the brand.

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  • Product Manager
  • Customer Experience Officer
  • E-commerce Manager
  • Business Development Executive

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Custom Date - Apr 13, 2024
Featured Content
  • Téléphone en bon état et qui fonctionne…

    Téléphone en bon état et qui fonctionne très bien ce qui n’est pas toujours le cas avec d’autre vendeur.

    Sentiment
    • Positive
    Content
    • Product Condition and Accuracy
    Mar 15, 2024
  • Content de mon achat

    Téléphone en bon état, livraison rapide et tarif raisonnable.

    Sentiment
    • Positive
    Content
    • Delivery and Shipping
    Mar 15, 2024
  • téléphone en parfait état et livré avec…

    téléphone en parfait état et livré avec un court délai

    Sentiment
    • Positive
    Content
    • Product Condition and Accuracy
    Mar 14, 2024
  • iPhone 13 Pro…

    iPhone 13 Pro reçu en temps et en heure État premium nickel

    Sentiment
    • Positive
    Content
    • Quality of Products and Services
    Mar 14, 2024
  • Très content prochain achat +++

    Très content prochain achat +++je reviendrai sur le site pour ma prochaine commande

    Sentiment
    • Positive
    Content
    • Satisfaction with Purchase
    Mar 14, 2024
  • Très bonne première expérience avec CertiDeal

    Livraison rapide. Le produit, un iphone reconditionné, est en parfait état.

    Sentiment
    • Positive
    Content
    • Product Condition and Accuracy
    Mar 13, 2024
  • See All Reviews
Sentiment Analysis
53 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for CertiDeal  based on online reviews collected from Trustpilot. The analysis helps Market Research Analyst, Product Manager, Customer Experience Officer, E-commerce Manager, Business Development Executive to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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