TaxRise Customer Reviews: Mixed Feedback on Tax Resolution Services
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TaxRise Review Report: Insights into Customer Feedback

TaxRise Customer Reviews: Mixed Feedback on Tax Resolution Services

TaxRise receives mixed reviews from customers, with some praising the customer service and resolution of tax issues while others express dissatisfaction with communication, fees, and outcomes. Positive feedback highlights helpful staff, peace of mind, and savings achieved. Negative reviews mention lost documents, lack of clarity on next steps, and difficulties in reaching the accountant. Customers recommend seeking local accountants for face-to-face interactions. Some reviewers feel the service is a waste of money and criticize the company for not delivering promised outcomes. Overall, TaxRise's reputation is polarized, with contrasting experiences reported by clients.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • AVOID THIS COMPANY LIKE THE PLAGUE

    AVOID THIS COMPANY LIKE THE PLAGUE. THEY ARE VERY POOR IN ANSWERING YOUR QUESTIONS AND YOU CAN NEVER SPEAK WITH THE ACCOUNTANT. THE CASE MANAGERS ARE CLUELESS. I HAD TO SEARCH ON GOOGLE FOR THE ANSWER I NEEDED. MY QUESTION WAS...IS YOUR HOUSING EXPENSES/RENT A TAX DEDUCTION. AND YES IT IS IF YOU HAVE AN LLC AND ITS PART OF THE OPERATING AGREEMENT/JOB BENEFIT YOU GIVE YOURSELF.NOT TO MENTION CANT ANSWER WHAT % OF YOUR CAR INSURANCE IS A DEDUCTION WHEN ITS 100% DEDUCTABLE. ESP W FIXED MILEAGE.FIND A LOCAL ACCOUNTANT THAT YOU CAN SEE FACE TO FACE AND SPEAK WITH. AVOID THIS BIZ LIKE THE PLAGUE. A WASTE OF MONEY.

    Sentiment
    • Negative
    Content
    • Communication and Case Management
    Apr 17, 2024
  • Tax Rise Reps…

    Tax Rise representatives take time and put in effort of helping you resolve your tax challenges. All cases are different and our is super complicated but Tax Rise is definitely helping us straighten our tax situation out.

    Sentiment
    • Positive
    Content
    • Tax Resolution Process
    Apr 16, 2024
  • Khalyl with client care department…

    Khalyl with client care department within taxrise is so kind and understanding. Willing to put their own neck on the line. I felt very calm during this process. I highly recommend.

    Sentiment
    • Positive
    Content
    • Customer Service Satisfaction
    Apr 16, 2024
  • My experience with Tax Rise has been an…

    My experience with Tax Rise has been an excellent experience. Very professional and respectful so very happy with this process.

    Sentiment
    • Positive
    Content
    • Positive Experience and Relief
    Apr 15, 2024
  • Our experience with TaxRise has been…

    Our experience with TaxRise has been mostly negative starting with our first conversation when they told us they can save us $4k right away and possibly more later. Turns out they did save us $4k and only that amount after charging us $6k for that service. also, the process took forever, they would email us asking us to respond immediately and when we did, they took their time getting back to us. the last issue (which is still ongoing is that they offered to help file our current taxes and are still working on it months later (they even tried to file it and it was rejected because of an income that other accountants and H&R block didn't have an issue with in the past. Stay away and please avoid!!!

    Sentiment
    • Negative
    Content
    • Scam and Lack of Results
    Apr 13, 2024
  • Amazing company and service

    Amazing company and service! They saved me so much money and it’s such a relief not having to worry about owing the IRS. Thank you Taxrise!

    Sentiment
    • Positive
    Content
    • Resolution and Peace of Mind
    Apr 13, 2024
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Sentiment Analysis (of 30 reviews)
44 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for TaxRise  based on online reviews collected from Trustpilot. The analysis helps Tax Consultants, Financial Planners, Customer Experience Managers, Market Researchers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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