Kyte Rental Car Service: Convenience, App Issues, and Customer Service Challenges
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Kyte Rental Car Service: Convenience, App Issues, and Customer Service Challenges

Kyte, a rental car service, receives mixed reviews. Customers appreciate the convenience and professional service, but many complain about app issues, unexpected charges, and poor customer service. Some users faced rental cancellations, technical difficulties, and dissatisfaction with the vehicle selection. Kyte's delivery service is well-regarded, but there are concerns about hidden fees, reservation accuracy, and app functionality.

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Custom Date - Oct 18, 2024
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  • Horrible and full of tricks to jack the price up to more than what you agreed to. I had to pay $450 for a 10 hour rental. They pushed back my reservation bc 'my deposit' didn't go through, despite having the receipt, confirmation email, and my bank telling me it was processed. Kyte also sent me a text on the way to return, with the wrong operating hours for the lot. They took no accountability for that mistake and charged me an additional $195 for being late. STAY AWAY!!

    Sentiment
    • Negative
    Content
    • Payment and Pricing
    Jun 18, 2024

  • So far the worst customer service of any car rental company I have ever tried to spend my money with. Cancelled my reservation last minute without explanation or due cause. No resolution from CS. Possible Federal CPA violations. Charged me for the service BEFORE RENTAL DATE as well. Demanded DL picture in the APP, THEN denied/cancelled service without proof of background/license check. I could go on.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jun 03, 2024

  • So far, so good. I tried to book online, but ended up moving to the app to complete the process. The Web app stalled where I couldn't click anything to proceed. The app stalled at the insurance part - it turned out that the policy number isn't optional (as written).

    Sentiment
    • None
    Content
    • App Functionality
    Jun 02, 2024

  • I used Kyte a couple of times but never again! When I rented from them last time, I was stopped to get a normal suv, but instead, they gave me this giant oversized trick that they said was the only car they had left. I didn't want it, but it was all they had. One fender ended up getting scratched, and they charged me circling instead of going to my insurance company. $2000 for a lousy fender? Give me a break! It took months to sort out all out. Never again would I rent from Kyte. Renter beware

    Sentiment
    • Negative
    Content
    • Car Condition and Availability
    Jun 01, 2024

  • 👍 Prompt customer support 👍 Surfers were excellent even during busy bike event 👍 Car in great condition 👎 Some app-only actions not available via phone support or web 👎 Credit card insurance coverage not accepted 👎 Challenges with ID uploads for first-time rentals in app 👎 Can enhance reassurance by publicly addressing feedback here, sharing future improvement plans with everyone, rather than redirecting to private communication

    Sentiment
    • None
    Content
    • Customer Service Experience
    May 27, 2024

  • The Kyte service is good. The phone app is not. I make my reservations from the Web on my computer because the app's behavior is so undependable. I'm not even going to list the bugs. Suffice it to say that the app hasn't been sufficiently road-tested before being released. For me, the app serves merely as a portable reference for the rental.

    Sentiment
    • None
    Content
    • App Functionality
    May 20, 2024
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Sentiment Analysis (of 30 reviews)
-16 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Kyte - Rental cars, your way. based on online reviews collected from Google Play. The analysis helps Market Researchers, Product Managers, Customer Experience Specialists, Automotive Industry Analysts, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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