Kyte - Rental cars, your way: Mixed Reviews & Service Quality Insights
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Kyte Rental Cars Feedback Analysis: Dive into Customer Insights

Kyte - Rental cars, your way: Mixed Reviews & Service Quality Insights

Mixed reviews were seen for Kyte - Rental cars, your way. While some praised the convenience and service quality, others complained about hidden fees, unreliable vehicles, and poor customer support. Common issues included delays in pick-up/drop-off, cleanliness problems, and unresponsive staff. Positive remarks highlighted the ease of booking, clean cars, and professional service of some staff members.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Truly amazing

    If you need a car real quick this your go to it’s the mother freaking best

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Jun 18, 2024
  • Can’t log out app

    Select log out and gives option to log in. Prefer not to be logged in unless actively using

    Sentiment
    • Negative
    Content
    • App Usability and Functionality
    Jun 14, 2024
  • Terrible experience

    I rented a car for my graduation ceremony and got a car with flat tires and they didn’t do anything about it. Their road side assistance was also not helpful as they said that I am out of their local area (seriously?). I couldn’t drive the car and they charged me for the entire day thou I returned the car on the same day itself as it was of no use to me. Terrible service.
    I would never again go with this company.

    Sentiment
    • Negative
    Content
    • Car Condition and Cleanliness
    Jun 05, 2024
  • Very disappointed

    I booked a trip, they charge money, then charged extra $300 for security deposit. Then asked for id. I uploaded driver’s license. And last minute of my trip.
    They canceled. They said they will refund in 5-7 business days.
    Now they put me in a situation that I have to find other rental in 2 hours.
    I am sure they are scam, charge you money and keep your money.

    Sentiment
    • Negative
    Content
    • Booking Process and Fees
    May 31, 2024
  • Amazing service - similar price to airport rentals, delivered right to your door

    One of our family’s favorite apps for when we need a second car.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    May 23, 2024
  • Love this company…and their app

    Easy to use, steps are clear, company is great!! Highly recommend

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    May 22, 2024
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Sentiment Analysis (of 30 reviews)
6 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Kyte - Rental cars, your way. based on online reviews collected from App Store. The analysis helps Market Researchers, Product Managers, Customer Experience Managers, Business Strategists, Automotive Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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