Customer Dissatisfaction with U.S. Bank's Services
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Customer Dissatisfaction with U.S. Bank's Services

U.S. Bank's online reviews highlight customer dissatisfaction with issues such as fraudulent transactions, poor customer service, unresponsive fraud departments, and unclear policies. Complaints include frozen accounts, account errors, rude staff, and excessive fees. Customers express frustration over card suspensions, account freezes, and difficulties with transactions and banking processes. Overall, reviewers emphasize negative experiences with various aspects of U.S. Bank's services, leading to a lack of trust and satisfaction.

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  • Banking Industry Analysts
  • Customer Experience Managers
  • Financial Service Consultants
  • Risk Management Professionals
  • Bank Operations Managers

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Union Bank complaint number 09384260718//7098134969//customer support

    Union Bank complaint number 09384260718//7098134969//customer support all problem solve complain now all

    Sentiment
    • None
    Content
    • Customer Service Experience
    Apr 17, 2024
  • Sold my house to rid US Bank…

    I had to sell my house to get US Bank out of my life. They Suck. Sadly I applied for a credit card unknowingly backed by US Bank and they pulled a hard credit check!!! For a card? Thanks for nothing!!

    Sentiment
    • Negative
    Content
    • Credit Card Issues
    Apr 09, 2024
  • Rude

    The person I dealt with was so rude and condescending I will never go back and will cancel my accounts. Too many other choices with good service.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 06, 2024
  • The Bank in Entirely is Apathetic

    The Bank in Entirely is Apathetic. The only consistent thing about this Bank is the poor service and knowledge base is slim. I was lured away from Chase Bank but no way will tolerate poor individual service.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 05, 2024
  • Terrible customer service

    Terrible customer service, system errors, poorly trained bankers and managers who are in dire need of retraining when it comes to protocol and daily banking routines

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 04, 2024
  • Charge after charge

    Charge after charge. So many fees for everything and they are high. They charge duplicate fees. I am closing the account.

    Sentiment
    • Negative
    Content
    • Banking Fees and Charges
    Feb 22, 2024
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Sentiment Analysis (of 30 reviews)
-93 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for U.S. Bank  based on online reviews collected from Trustpilot. The analysis helps Banking Industry Analysts, Customer Experience Managers, Financial Service Consultants, Risk Management Professionals, Bank Operations Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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