Customer Dissatisfaction with U.S. Bank's Services
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  • Who is this report for?
    • Banking Industry Analysts
    • Customer Experience Managers
    • Financial Service Consultants
    • Risk Management Professionals
    • Bank Operations Managers
Customer Dissatisfaction with U.S. Bank's Services

Unlock Insights into U.S. Bank Customer Feedback

U.S. Bank's online reviews highlight customer dissatisfaction with issues such as fraudulent transactions, poor customer service, unresponsive fraud departments, and unclear policies. Complaints include frozen accounts, account errors, rude staff, and excessive fees. Customers express frustration over card suspensions, account freezes, and difficulties with transactions and banking processes. Overall, reviewers emphasize negative experiences with various aspects of U.S. Bank's services, leading to a lack of trust and satisfaction.

Source: Trustpilot Reviews of U.S. Bank 

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Customer Feedback Analysis of U.S. Bank 

Insightful analysis of US Bank customer feedback. Uncover issues with services, fraud, and customer care. Essential for industry professionals.

Custom Date - May 25, 2025
Featured Content
  • Union Bank complaint number 09384260718//7098134969//customer support
    Sentiment
    • None
    Content
    • Customer Service Experience
    Apr 17, 2024
  • Sold my house to rid US Bank…
    Sentiment
    • Negative
    Content
    • Credit Card Issues
    Apr 09, 2024
  • Rude
    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 06, 2024
  • The Bank in Entirely is Apathetic
    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 05, 2024
  • Terrible customer service
    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 04, 2024
  • Charge after charge
    Sentiment
    • Negative
    Content
    • Banking Fees and Charges
    Feb 22, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-93 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for U.S. Bank  based on online reviews collected from Trustpilot. The analysis helps Banking Industry Analysts, Customer Experience Managers, Financial Service Consultants, Risk Management Professionals, Bank Operations Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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