Critical Review of HSBC's Customer Service and Account Handling
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Critical Review of HSBC's Customer Service and Account Handling

HSBC faces severe criticism for poor customer service, frozen accounts, and complex procedures according to online reviews. Customers report issues with online banking, account freezes without explanation, and unhelpful phone support. Complaints include difficulties with account access, international transfers, and frustrating interactions with staff. Many customers express frustration over frozen accounts and lack of resolution for their concerns, leading to dissatisfaction and negative experiences.

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  • Customer Experience Managers
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Custom Date - Nov 25, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Third rated bank

    Third rated bank. They doesn鈥檛 know how to write proper emails thanks I was spared from opening the bank account.

    Sentiment
    • Negative
    Content
    • Account Opening and Documentation
    Apr 12, 2024
  • EL PEOOR BANCO DE MEXICO!

    EL PEOOR BANCO DE MEXICO!! Tardan 3 d铆as en que llegue una transferencia y si llamas dicen que no es culpa de ellos que es su intermedio banjico 馃槀馃槀

    Sentiment
    • Negative
    Content
    • International Money Transfers
    Mar 29, 2024
  • UTTERLY APPALLING JOKE OF A BANKING…

    UTTERLY APPALLING JOKE OF A BANKING SERVICE = Where to begin, other than to say business is competitive enough without one's bankers trying to make life as difficult as possible.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 20, 2024
  • Pésima atención a clientes

    P茅sima atenci贸n a clientes, no te dan un turno, tienes que estar preguntando quien es el 煤ltimo. No hay suficiente personal. Horas para atenderte.

    Sentiment
    • Negative
    Content
    • Branch Experience and Services
    Mar 05, 2024
  • my new card is here when i applied over…

    my new card is here when i applied over the laptop it is the best bank in birmingham city

    Sentiment
    • Positive
    Content
    • Account Opening and Documentation
    Feb 29, 2024
  • I love the new branch look amazing

    I love the new branch look amazing, machines all brand new and so fast. Staff great as always Alex always happy to help and see me as the rest of the team. Thank you HSBC for making me feel so great!

    Sentiment
    • Positive
    Content
    • Branch Experience and Services
    Feb 16, 2024
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Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for HSBC  based on online reviews collected from Trustpilot. The analysis helps Banking Executives, Customer Experience Managers, Financial Analysts, Risk Management Professionals, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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