Mixed Customer Experiences with Lloyds Bank: Technical Problems, Long Wait Times, and Support Issues
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    • Customer Experience Managers
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Mixed Customer Experiences with Lloyds Bank: Technical Problems, Long Wait Times, and Support Issues

Lloyds Bank Feedback Analysis: Insights & Solutions

Lloyds Bank customers express frustration with technical issues, long wait times, unhelpful support, and poor fraud prevention. Complaints include blocked cards, difficulty in accessing funds abroad, and challenges with international transfers. The bank's closure of branches and lack of customer care are highlighted. Positive mentions focus on specific branches and helpful staff members.

Source: Trustpilot Reviews of Lloyds Bank 

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Customer Feedback Analysis of Lloyds Bank 

Uncover insights from Lloyds Bank customer feedback analysis on technical issues, service, and fraud prevention.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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  • No call back after GDPR request

    Made several attempts via the phone to make a GDPR request. No one has got back to me since. Will now need to report them to the Information Commissioner's Office.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 15, 2024
  • Disgusting customer service

    I spoke to support who were willing to talk at first, however since explaining my issue, they are just ignoring me now, disgusting customer service.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 14, 2024
  • Worst call service..

    Worst call service... Don't bother to call,you can't find a human to talk to.. if no one talking to customer just close the door and sack everyone.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 14, 2024
  • Cheap banking

    Cheap banking, terrible user experience. The app is pretty horrible to use

    Sentiment
    • None
    Content
    • Technical Issues and Accessibility
    Feb 11, 2024
  • I would like to thank Simeon

    I would like to thank Simeon, for his kind help and he is a real credit to Lloyds bank.

    Sentiment
    • Positive
    Content
    • Positive Feedback and Supportive Staff
    Feb 06, 2024
  • Lloyds bank in general are terrible

    Lloyds bank in general are terrible. Closing banks left, right and centre without a care for customers needs. I think it will not be long before I will be changing.

    Sentiment
    • Negative
    Content
    • Appointment Scheduling and Branch Closures
    Feb 04, 2024
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Sentiment Analysis (limited preview)
-58 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Lloyds Bank  based on online reviews collected from Trustpilot. The analysis helps Banking Sector Analysts, Customer Experience Managers, Financial Service Consultants, Risk Management Professionals, Digital Transformation Experts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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