Mixed Customer Experiences with Lloyds Bank: Technical Problems, Long Wait Times, and Support Issues
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Lloyds Bank Feedback Analysis: Insights & Solutions

Mixed Customer Experiences with Lloyds Bank: Technical Problems, Long Wait Times, and Support Issues

Lloyds Bank customers express frustration with technical issues, long wait times, unhelpful support, and poor fraud prevention. Complaints include blocked cards, difficulty in accessing funds abroad, and challenges with international transfers. The bank's closure of branches and lack of customer care are highlighted. Positive mentions focus on specific branches and helpful staff members.

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  • Banking Sector Analysts
  • Customer Experience Managers
  • Financial Service Consultants
  • Risk Management Professionals
  • Digital Transformation Experts

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Custom Date - Apr 13, 2024
Featured Content
  • No call back after GDPR request

    Made several attempts via the phone to make a GDPR request. No one has got back to me since. Will now need to report them to the Information Commissioner's Office.

    • Negative
    • Customer Service Experience
    Feb 15, 2024
  • Disgusting customer service

    I spoke to support who were willing to talk at first, however since explaining my issue, they are just ignoring me now, disgusting customer service.

    • Negative
    • Customer Service Experience
    Feb 14, 2024
  • Worst call service..

    Worst call service... Don't bother to call,you can't find a human to talk to.. if no one talking to customer just close the door and sack everyone.

    • Negative
    • Customer Service Experience
    Feb 14, 2024
  • Cheap banking

    Cheap banking, terrible user experience. The app is pretty horrible to use

    • None
    • Technical Issues and Accessibility
    Feb 11, 2024
  • I would like to thank Simeon

    I would like to thank Simeon, for his kind help and he is a real credit to Lloyds bank.

    • Positive
    • Positive Feedback and Supportive Staff
    Feb 06, 2024
  • Lloyds bank in general are terrible

    Lloyds bank in general are terrible. Closing banks left, right and centre without a care for customers needs. I think it will not be long before I will be changing.

    • Negative
    • Appointment Scheduling and Branch Closures
    Feb 04, 2024
  • See All Reviews
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