Challenges in Customer Service and Communication at Trainmore Gym
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Challenges in Customer Service and Communication at Trainmore Gym

Trainmore faces significant challenges with customer service, billing issues, and communication. Many reviewers express dissatisfaction with the gym's handling of cancellations, contract renewals, and responsiveness to inquiries. Complaints range from unexpected charges, lack of communication about changes, to unfriendly staff. Issues such as non-functional amenities and difficulty reaching customer service are also highlighted. Multiple reviewers warn others about potential financial fraud and advise caution before joining Trainmore.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Too expensive for what you get

    Too expensive for what you get. Specially the TrainMore Amstelveenseweg is very crowded since it became a red label. Not worth it! Also the crew is very passive. Just sitting or on their mobile instead of cleaning etc.

    Sentiment
    • Negative
    Content
    • None
    Aug 23, 2024
  • Einddatum contract klopte niet

    Einddatum contract klopte niet. Ben 6+ jaar lid geweest. Miscommunicatie over de einddatum contract. Ik vraag niet mijn geld terug, alleen of het per direct gestopt kan worden. Kan niet. Pas op met trainmore!!

    Sentiment
    • Negative
    Content
    • None
    Aug 09, 2024
  • Very nice center with welcoming and…

    Very nice center with welcoming and kind staff! Clean and great equipment. Would recommend :)

    Sentiment
    • Positive
    Content
    • None
    Jul 27, 2024
  • Rating

    During my stay in Netherlands, I had a great time going to this gym! Awesome staff and atmosphere in here

    Sentiment
    • Positive
    Content
    • None
    Jul 27, 2024
  • Great support

    Great support! They valued my loyalty. David was kind and responded quickly over chat.

    Sentiment
    • Positive
    Content
    • None
    Jul 18, 2024
  • Kwaliteit is goed achteruitgegaan de…

    Kwaliteit is goed achteruitgegaan de afgelopen jaren. Als je waarde hecht aan kluisjes die op slot kunnen, bijgevulde handzeep en toiletten die enigszins schoon zijn, zou ik een andere sportschool kiezen.

    Sentiment
    • Negative
    Content
    • None
    Jul 07, 2024
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Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Trainmore  based on online reviews collected from Trustpilot. The analysis helps Gym Owners, Customer Service Managers, Business Analysts, Marketing Professionals, Operations Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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