Frontdoor Service Reviews: Unreliable Technicians, Billing Disputes, and Poor Communication
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Frontdoor Feedback Analysis: Navigating Customer Concerns

Frontdoor Service Reviews: Unreliable Technicians, Billing Disputes, and Poor Communication

Frontdoor's service received mixed reviews, with customers highlighting issues such as unreliable technicians, unprofessional behavior, billing disputes, and poor communication. Many customers expressed frustration with canceled appointments, incompetent subcontractors, and unexpected additional charges. The company's affiliation with American Home Shield raised concerns among reviewers. Overall, Frontdoor faced criticism for failing to meet customer expectations, leading to negative experiences and dissatisfaction.

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Custom Date - May 27, 2024
Featured Content
  • I had the worst experience with this…

    I had the worst experience with this company! I hired them to do an advertised $99.00 dryer vent cleaning which turned into $180 when the guy got here. He also suggested a new vent which I paid for. I discovered that he had used duct tape to attach the vent instead of the included metal clips. Now the glue had disintegrated on the tape and air from the dryer escapes into my laundry room.They refused to fix it because it was past their 30 day warranty and said I should have contacted them sooner even though the supposed "pro" installed it I correctly!A truly shady company!

    Sentiment
    • Negative
    Content
    • Billing and Payment Issues
    Apr 24, 2024
  • Technician arrived as scheduled and was…

    Technician arrived as scheduled and was very knowledgeable in explaining how the system works

    Sentiment
    • Positive
    Content
    • Technician Professionalism
    Apr 19, 2024
  • The technician came in and fixed the…

    The technician came in and fixed the problem, I think.

    Sentiment
    • Positive
    Content
    • Appliance Repair Satisfaction
    Apr 19, 2024
  • The technician was detailed and…

    The technician was detailed and explained ways to improve my system.

    Sentiment
    • Positive
    Content
    • Technician Professionalism
    Apr 12, 2024
  • Unethical subcontractors

    Unethical subcontractors. Hungry for visiting fee; then work might not be accepted.Front door pro will leave hanging…They almost never repair in first visit!

    Sentiment
    • Negative
    Content
    • Billing and Payment Issues
    Mar 19, 2024
  • Frontdoor is American Home…

    Frontdoor is American Home Shield....Same bad service and crooks. Save your money and BEWARE of this company.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 30, 2024
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Sentiment Analysis (of 30 reviews)
-30 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Frontdoor  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Quality Assurance Specialists, Business Analysts, Marketing Professionals, Operations Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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