Efficient Service and Professional Engineers: Hometree Customer Reviews
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Comprehensive Hometree Feedback Analysis Report

Efficient Service and Professional Engineers: Hometree Customer Reviews

Hometree's customers generally praise the company for its efficient service, professional engineers, and easy sign-up process. Positive feedback focuses on quick resolutions to boiler issues, good communication, and helpful staff. However, some reviews highlight issues with engineer professionalism and the self-employed model. Overall, Hometree is commended for prompt responses, knowledgeable technicians, and clear pricing. Customers appreciate the convenience of booking engineers online and the thoroughness of the service provided.

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Easy set up like all companies for…

    Easy set up like all companies for direct debit just hope their service is a good

    Sentiment
    • Positive
    Content
    • Policy Setup Process
    Feb 29, 2024
  • New customer, very impressed

    Having always been with British Gas, I switched over to Hometree recently and am glad I did. Booking engineer visits is so much easier, engineer arrived on time and fixed the fault without any problems. Would recommend Hometree to anyone and will stick with them for boiler services and repairs in the future.

    Sentiment
    • Positive
    Content
    • Engineer Service Quality
    Feb 29, 2024
  • Easy to use

    Easy to use. Quick & not too many quest5to answer.

    Sentiment
    • Positive
    Content
    • Booking Process Smoothness
    Feb 29, 2024
  • Would recommend A+ service

    Contacted re request not to send first company selected - this was taken on board and another company allocated the job. The service engineer was in frequent contact pre visit and attended when they said they would. Visit itself went smoothly with no issues.

    Sentiment
    • Positive
    Content
    • Communication Quality
    Feb 29, 2024
  • Lovely engineer and thorough boiler…

    Lovely engineer and thorough boiler service. All fine. Thank you. Texts appreciated to give ETA.

    Sentiment
    • Positive
    Content
    • Engineer Service Quality
    Feb 29, 2024
  • Excellent Service

    Recent problem with boiler which was sorted out very quickly once I spoke to Hometree advisor. Very helpful and polite both advisor and the engineer who attended. Thank you for your quick response

    Sentiment
    • Positive
    Content
    • Efficiency in Issue Resolution
    Feb 29, 2024
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Sentiment Analysis (of 30 reviews)
96 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hometree - Boiler, Heating & Home Cover  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Business Analysts, Operations Managers, Quality Assurance Specialists, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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