The Madison Hotel: Mixed Feedback on Room Quality & Staff Friendliness
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The Madison Hotel: Mixed Feedback on Room Quality & Staff Friendliness

1177 15th St NW, Washington, DC 20005, United States

Mixed reviews highlight inconsistencies at The Madison Hotel, with comments on room quality, staff friendliness, and billing issues. Positive feedback commends the location, some staff members, and cleanliness. Guests appreciate convenient access to Washington DC attractions. Suggestions include better training for staff, room renovations, and improved customer service.

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Popular Phrases (of 30 reviews)
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  • Rooms: Spacious clean. Well appointedSafety: Good areaWalkability: Good positionNoteworthy details: Staff were very helpful and polite . Especially reception. Must mention John at reception always willing to go that extra mile to help

    Sentiment
    • Positive
    Content
    • Staff and Service Excellence

  • Great experience through great service. Special Thanks to Kennisha who made our visit extra special just through her thoughtful kindness.

    Sentiment
    • Positive
    Content
    • Staff and Service Excellence

  • Beautiful location 📍. Walking distance from several iconic landmarks within the district. Friendly and kind staff. I enjoyed my stay.

    Sentiment
    • Positive
    Content
    • Location and Convenience

  • Great location! The hotel is super clean. The staff is absolutely amazing! They made our stay worth it. Can’t say enough great things. Would stay here again!

    Sentiment
    • Positive
    Content
    • Staff and Service Excellence

  • Beautiful Hotel

    Sentiment
    • Positive
    Content
    • Hotel Amenities and Facilities

  • Front desk staff was nice & welcoming, but we had issues with shower water being cold and a toilet that was spraying water from the tank which were never addressed.

    Sentiment
    • Negative
    Content
    • Room Cleanliness and Comfort
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Sentiment Analysis (of 30 reviews)
56 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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