Exceptional Service & Comfort at Loews Regency New York
Unlock Insights: Loews Regency NY Customer Feedback Report

Exceptional Service & Comfort at Loews Regency New York

540 Park Ave, New York, NY 10065, United States

The Loews Regency New York hotel receives overwhelmingly positive reviews for its cleanliness, exceptional service, convenient location, and spacious rooms. Guests praise the comfortable beds, friendly staff, and amenities like room service and on-site dining. However, there were a few isolated incidents mentioned regarding noise levels in rooms and service mishaps. Overall, the hotel stands out for its elegant ambiance, attentive staff, and prime location near Central Park and shopping areas.

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  • Customer Service Trainers
  • Marketing Professionals
  • Travel Industry Consultants
  • Hotel Investors

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Lovely, spotlessly clean hotel. Wonderful bedding and shower. Convenient locations with great restaurants nearby. I will return.

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort

  • All around great experience. Love this location as it's upper east side but not too touristy. Staff is great. Hotel was very accommodating both for early check in and late check out.

    Sentiment
    • Positive
    Content
    • Hotel Service and Staff Excellence

  • Rooms: clean roomy and quietNearby activities: museums restaurants galleriesWalkability: great location Upper East Side

    Sentiment
    • Positive
    Content
    • Room Quality and Facilities

  • The Pros:- Location- Spacious rooms- Mostly excellent staff- CleanThe Cons:- Noisy rooms- Room service order was late AND incorrect- Bathrooms are tired- Steam room didn't work- Had to wait to check in

    Sentiment
    • None
    Content
    • Room Cleanliness and Comfort

  • Extremely large room( we were upgraded), excellent room service and cleaning crew. Location is great, closer to Central Park, rather than busier Times Square.

    Sentiment
    • Positive
    Content
    • Room Amenities and Features

  • We stayed here for a girls weekend trip to NYC and loved the location and helpful staff!

    Sentiment
    • Positive
    Content
    • Location and Convenience
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Loews Regency New York based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Marketing Professionals, Travel Industry Consultants, Hotel Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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