Washington Marriott at Metro Center: Location and Service Feedback
Unlock Insights: Marriott Metro Center Feedback Report

Washington Marriott at Metro Center: Location and Service Feedback

775 12th St NW, Washington, DC 20005, United States

Mixed reviews for the Washington Marriott at Metro Center. Guests praise location and friendly staff but raise concerns about room maintenance, customer service, and noise levels. Highlights include convenient Metro access, cleanliness, and ongoing renovations.

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Popular Phrases (of 30 reviews)
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  • Great great and great place to stay

    Sentiment
    • Positive
    Content
    • Hotel Service and Staff Excellence

  • The valet was very convenient and reasonably priced. Keon was incredibly helpful and professional. Kind and helpful. Made having my car available on time and ready to go. Thanks Keon. Keep up the great work.

    Sentiment
    • Positive
    Content
    • Parking and Valet Service

  • Large rooms and quiet hotel. Service was very nice. It was only 10-15 minutes from the airport. There was a cute little spray to use on your pillow to help you sleep.

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort

  • It actually was a nice hotel, we enjoyed the rooms and the service. We did go to the hotel reservation for a moment.

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort

  • As a current front desk employee for Marriott, the service here was absolutely fantastic. The AM shift at the front desk went absolutely above and beyond to make my stay the best possible. I will definitely be back, as I’m in the Washington DC area often.

    Sentiment
    • Positive
    Content
    • Hotel Service and Staff Excellence

  • Good hotel in a central location in downtown DC. Rooms were a little dated but still well equipped, and the fitness centre was also excellent.That said, depending on your needs location-wise, the Courtyard by Marriott at the Convention centre has newer and better facilities.

    Sentiment
    • Positive
    Content
    • Amenities and Facilities
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Sentiment Analysis (of 30 reviews)
56 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Washington Marriott at Metro Center based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Travel Industry Consultants, Marketing Professionals, Real Estate Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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