Crew Clothing: Customer Service, Delivery Delays, & Product Quality Concerns
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Crew Clothing: Customer Service, Delivery Delays, & Product Quality Concerns

Customers express dissatisfaction with Crew Clothing's customer service, delivery delays, and product quality. Issues include missing items, unresponsive support, delays in refunds, and faulty products. Many customers highlight poor communication and difficulty in reaching customer service. Despite some positive interactions, recurring problems affect loyalty and trust in the brand.

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  • Retail Managers
  • Customer Service Directors
  • Marketing Analysts
  • E-commerce Specialists
  • Product Quality Managers

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Custom Date - Nov 05, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • One unprofessional company they offer…

    One unprofessional company they offer you 15% an extra discount by email and when you try to claim this at check out they refuse to honour there offer.As a company they don’t deserve one star

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 08, 2024
  • If i could i would give zero stars

    If i could i would give zero starsThey suck at that levelTook money didn't send the clothsDidnt send the money backCustomer service keeps saving 3 to 4 working days

    Sentiment
    • Negative
    Content
    • Refund and Return Process
    Feb 27, 2024
  • My complaint is resolved

    I originally had a terrible customer experience but all credit to Crew they have resolved my complaint and put things right. The product is great hopefully they will improve their customer service during busy periods.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 30, 2024
  • Thank you for your help.

    I bought a pair of pyjama bottoms which turned out to be faulty. However I can't fault the help I've received from the company since I first emailed them about the problem.

    Sentiment
    • Positive
    Content
    • Product Quality and Sizing
    Jan 22, 2024
  • Bad customer service

    Returned a fleece because it was too big and requested a smaller size . Still having received it and only an automated message forthcoming. I would like either the garment or a refund ASAP.

    Sentiment
    • Negative
    Content
    • Item Availability and Stock
    Jan 22, 2024
  • order placed 13861795 ORDER DATE 29/12/2023

    I placed an order 29/12/2023 and to date despite 3 emails to them I have not received any reply. I have read that a number of executives have resigned. the company cannot be contacted by telephone. Are they still trading?

    Sentiment
    • Negative
    Content
    • Communication Difficulties
    Jan 15, 2024
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Sentiment Analysis (of 30 reviews)
-64 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Crew Clothing  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Directors, Marketing Analysts, E-commerce Specialists, Product Quality Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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