Joules Customer Service Praised Amid Delivery and Quality Concerns
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Joules Customer Service Praised Amid Delivery and Quality Concerns

Joules Feedback Analysis: Unveiling Customer Insights

Joules has received a mix of positive and negative feedback from customers on Trustpilot, achieving a rating of 4.1/5. Many reviews highlight the excellent customer service provided by representatives like Naomi, Michelle, and Jody, who are praised for their quick resolutions and helpfulness. However, several customers expressed dissatisfaction with delivery issues, particularly related to the courier Evri. Issues with product quality and changes in design were also noted, leading to frustration among loyal customers. Overall, while Joules excels in customer service, addressing delivery problems and maintaining product quality are areas that require improvement to retain customer loyalty.

Source: Trustpilot Reviews of Joules is rated "Great" with 4.1 / 5 on

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Customer Feedback Analysis of Joules is rated "Great" with 4.1 / 5 on

Insightful analysis of Joules' customer feedback from Trustpilot, covering service, delivery, and quality concerns.

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Custom Date - Jun 19, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Item missing but resolved

    An Item was missing but Jody partially refunded with no problem. Thank you!

    Sentiment
    • Positive
    Content
    • Refund Process
    May 14, 2025
  • Tracey was brilliant!

    Tracey was really helpful, quickly solving my concern!

    Sentiment
    • Positive
    Content
    • Efficient Support
    May 12, 2025
  • Friendly girl sorted query super quick…

    Friendly girl sorted query super quick .

    Sentiment
    • Positive
    Content
    • Efficient Support
    May 12, 2025
  • Had a problem with my account and it…

    Had a problem with my account and it was resolved very efficiently

    Sentiment
    • Positive
    Content
    • Order Resolution
    May 12, 2025
  • Customer service is excellent

    Customer service is excellent, thank you Michelle for taking care of my order.

    Sentiment
    • Positive
    Content
    • Customer Service
    May 02, 2025
  • Michelle in customer service

    Michelle in customer service helped to resolve a refund query quickly and efficiently

    Sentiment
    • Positive
    Content
    • Refund Process
    May 01, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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