Mixed Customer Experiences with Guitar Center
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Mixed Customer Experiences with Guitar Center

Customer experiences with Guitar Center vary from satisfaction with helpful staff and smooth transactions to disappointment with product condition, delivery delays, and order cancellations. Issues include receiving items different from the description, delays in refunds, and unsatisfactory delivery times for online purchases.

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Custom Date - Nov 05, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I cancelled the order for the head…

    I cancelled the order for the head ebony 15’ like 3 day ago and at this moment I don’t have the refund for that one

    Sentiment
    • Negative
    Content
    • Cancellation and Refund Issues
    Apr 25, 2024
  • It’s been 24hrs and have yet to receive…

    It’s been 24hrs and have yet to receive my digital downloads I purchased.Terrible service, had I know this I wouldn’t not have bought them.

    Sentiment
    • Negative
    Content
    • Delivery Time Complaints
    Apr 24, 2024
  • Excellent

    Excellent, as always. Guitar Center is our 'go to' source for fog machines, lighting, etc for our video productions

    Sentiment
    • Positive
    Content
    • Customer Service Praise
    Apr 22, 2024
  • Great communication

    Great communication, friendly phone call, great customer service, Tim is the man

    Sentiment
    • Positive
    Content
    • Customer Service Praise
    Apr 20, 2024
  • Randy Lutz went above and beyond to…

    Randy Lutz went above and beyond to help make this transaction go smoothly.Thank You.

    Sentiment
    • Positive
    Content
    • Customer Service Praise
    Apr 20, 2024
  • The salesperson was very knowledgeable…

    The salesperson was very knowledgeable on the product and helpful. His name is Brent.

    Sentiment
    • Positive
    Content
    • Customer Service Praise
    Apr 19, 2024
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Sentiment Analysis (of 30 reviews)
17 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Guitar Center  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Experience Analysts, Market Researchers, Business Strategists, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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