Mixed customer experiences emerge from online reviews of Petco, with grooming services receiving both praise and criticism. Issues with online orders, customer service, and product quality are highlighted. Specific incidents, such as fish dying shortly after purchase and communication problems, raise concerns. Complaints about cleanliness, training classes, and membership programs are also noted. Positive feedback focuses on helpful staff, knowledgeable employees, and good in-store experiences. Overall, a need for improvement in various areas is evident.
Source: Trustpilot Reviews of PetcoStarting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.
Insightful Petco customer feedback analysis covering grooming, orders, service & more for strategic improvements.
We absolutely love Petco! We take both of our Bichon Frises there for grooming and they ALWAYS are treated extremely well and look amazing upon their return! We quit Petsmart when they refused to let us see the âback roomâ where they keep the animals. That was a game changer and we could not be more pleased.
Worst website ever. Laboriously added 11 items to cart. Went to check out as guest. All the items disappeared. Tried again and created account. My cart has 11 items in it, but if I click on the cart it is empty. Seriously they should hire someone like American Eagle to completely gut and redo website
Bought fish and the fish died almost immediately, they acted like it was our fault, they did not apologize, would not recommend buying any fish from this company, will never buy any fish from this company.
PĂ©simo servicio de entrega, deficiente servicio en las soluciones y cuĂĄndo tratan de entregar lo hacen cerca de medianoche, quien confĂa en recibir un pedido en ese horario?
I've been waiting on a online supervisor to contact me since 4/11/24...I'm still waiting too...I'm also still waiting on a gc credit refund for a live order placed online...If I knew it was going to be like this i def would have taken my business and funds somewhere else
This store is by far the filthiest retail store I have experienced. Petsmart is heads and shoulders above them in cleanliness and customer service. What a disappointment. Boxes of merchandise that has not been unpacked, stains and garbage cans over flowing, wet floors and spills that are never attended to.
Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.
One-time purchase without hidden or recurring costs!Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.
This page displays purchase options and a preview of the customer feedback analysis report for Petco based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Experience Analysts, Pet Store Owners, Market Researchers, Business Strategists to discover insights into what people love, dislike, and need.
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.
Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.
Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.
We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.
As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.