Mixed Customer Experiences with Petco: Grooming Praise, Order & Service Issues
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Mixed Customer Experiences with Petco: Grooming Praise, Order & Service Issues

Mixed customer experiences emerge from online reviews of Petco, with grooming services receiving both praise and criticism. Issues with online orders, customer service, and product quality are highlighted. Specific incidents, such as fish dying shortly after purchase and communication problems, raise concerns. Complaints about cleanliness, training classes, and membership programs are also noted. Positive feedback focuses on helpful staff, knowledgeable employees, and good in-store experiences. Overall, a need for improvement in various areas is evident.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • We absolutely love Petco

    We absolutely love Petco! We take both of our Bichon Frises there for grooming and they ALWAYS are treated extremely well and look amazing upon their return! We quit Petsmart when they refused to let us see the ‘back room’ where they keep the animals. That was a game changer and we could not be more pleased.

    Sentiment
    • Positive
    Content
    • Grooming Services
    May 25, 2024
  • Worst website ever

    Worst website ever. Laboriously added 11 items to cart. Went to check out as guest. All the items disappeared. Tried again and created account. My cart has 11 items in it, but if I click on the cart it is empty. Seriously they should hire someone like American Eagle to completely gut and redo website

    Sentiment
    • Negative
    Content
    • Online Ordering
    May 16, 2024
  • Bought fish and the fish died almost…

    Bought fish and the fish died almost immediately, they acted like it was our fault, they did not apologize, would not recommend buying any fish from this company, will never buy any fish from this company.

    Sentiment
    • Negative
    Content
    • Product Quality
    May 07, 2024
  • Pésimo servicio de entrega

    PĂ©simo servicio de entrega, deficiente servicio en las soluciones y cuĂĄndo tratan de entregar lo hacen cerca de medianoche, quien confĂ­a en recibir un pedido en ese horario?

    Sentiment
    • Negative
    Content
    • Customer Service Quality
    May 03, 2024
  • I've been waiting on a online…

    I've been waiting on a online supervisor to contact me since 4/11/24...I'm still waiting too...I'm also still waiting on a gc credit refund for a live order placed online...If I knew it was going to be like this i def would have taken my business and funds somewhere else

    Sentiment
    • Negative
    Content
    • Customer Service Quality
    Apr 18, 2024
  • Madera Store Location

    This store is by far the filthiest retail store I have experienced. Petsmart is heads and shoulders above them in cleanliness and customer service. What a disappointment. Boxes of merchandise that has not been unpacked, stains and garbage cans over flowing, wet floors and spills that are never attended to.

    Sentiment
    • Negative
    Content
    • Store Cleanliness
    Mar 28, 2024
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Sentiment Analysis (of 30 reviews)
-64 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Petco  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Experience Analysts, Pet Store Owners, Market Researchers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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