Mixed Experiences at Michaels Stores: Staff Issues, Online Order Problems, and Customer Service Criticisms
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Michaels Stores Feedback Analysis: Insights & Trends

Mixed Experiences at Michaels Stores: Staff Issues, Online Order Problems, and Customer Service Criticisms

Customers have mixed experiences with Michaels Stores, from encountering unhelpful staff during classes to having issues with online orders and customer service. While some appreciate the service and products, others criticize the lack of inventory accuracy and poor customer service. Complaints range from wrong items delivered to store preference mix-ups. Positive feedback emphasizes friendly and knowledgeable staff, good service at specific locations, and the inspiration provided by the store for crafting and hobbies.

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Custom Date - May 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Michaels is amazing. My #1 craft store

    Michaels is amazing! My number one craft store. The're always having sale. Big sales, coupon, and points add up great. I Always save so much money. I crochet so I buy yarn there all the time. Always great customer service

    Sentiment
    • Positive
    Content
    • In-Store Experience
    Apr 07, 2024
  • No customer service available

    No customer service available. Paid for the in store framimg TWICE and nothing was repaired A TOTAL BOTCHED JOB

    Sentiment
    • Negative
    Content
    • Custom Framing Services
    Mar 22, 2024
  • F off, leave me alone

    I am not now nor have I ever been a customer at this company and yet they keep spamming me with suspicious emails including what appears to be receipts. I am also blocked from accessing their site so I can't even tell them to f off directly.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 14, 2024
  • Customer service at the Pembroke…

    Customer service at the Pembroke Ontario is absolutely terrible. Use Amazon, don’t waste your time in store.

    Sentiment
    • Negative
    Content
    • Staff Interaction and Knowledge
    Mar 10, 2024
  • Michael’s stores

    Good morning I’m want to order gym clothes JOLGER men Sleeveless gym t-shirt And Men gym stringers black T-shirt Please I’m pay thank you

    Sentiment
    • Positive
    Content
    • Online Shopping Experience
    Jan 09, 2024
  • No customer service went into return

    No customer service went into return. Some items I purchased online cash registered did not know how to return them and the manager said she was too busy to come to the front for another 20 minutes never buy anything at Michael’s.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Dec 06, 2023
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Sentiment Analysis (of 30 reviews)
-24 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Michaels Stores  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Market Researchers, E-commerce Specialists, Product Development Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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