Mixed Reviews for MyKnobs.com Inc: Issues with Customer Service, Shipping Delays, and Return Process
MyKnobs.com Feedback Analysis: Elevate Your Business
MyKnobs.com Inc has received mixed reviews, with customers highlighting issues such as rude customer service, delays in shipping, subpar quality screws, and difficulties with returns. While some customers praised the quality and timely delivery of the products, others experienced frustration with backorders, incorrect shipments, and unhelpful return processes. Overall, the company's reputation appears to be affected by inconsistencies in customer service, product quality, and communication.
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Online shopping was easy as was the ordering process. The order arrived quickly and my items were well packaged. The knobs and pulls are an excellent quality and just what I wanted.
Sentiment
Positive
Content
Product Quality
Apr 17, 2024
Richelieu brushed nickel knobs and pulls
We ordered Richelieu brushed nickel Celtic knobs and pulls for our cabinetry in the remodeled guest room and we are thrilled. We reordered three times after the first products arrived and we were pleased to increase the number. The products are substantial and well made. They arrived in a timely manner and suit exactly the look we wanted in the room. The price was reasonable and we will order from MyKnobs in the future!
Sentiment
Positive
Content
Product Quality
Apr 14, 2024
nobs and pulls
received the order in an expedient manner and are already installed, look great made the bathroom cabinetry look new again, will be doing some more changes and will search your site for the perfect pulls.Thank you
Sentiment
Positive
Content
Product Quality
Mar 14, 2024
My order arrived earlier than expected…
My order arrived earlier than expected but I have to return some because I accidentally ordered the wrong size.
Sentiment
Positive
Content
Return Process
Mar 14, 2024
No Return Policy
I purchased one cabinet hinge from Myknobs along with one cabinet hinge from four other companies in order determine the best match with my new gold knobs. When matching hardware, this is a common thing consumers do. Their hinge did not match the best along with three other hinges. I had no problem returning any of the other hinges. However even though my purchase was within the 30 day window , Myknobs refused to allow me to return the product because I installed the hinge to view it with the c...
Sentiment
Negative
Content
Customer Service Experience
Mar 13, 2024
Poor Customer Service Experience
This company stinks. I ordered a knob set and when they arrived I realized it was the wrong lock mechanism and returned it for a refund. I barely took it out of the packaging, repackaged it they exact way they shipped it to me, then they denied my return saying I damaged it. They sent me photos of extremely small marks to the brass which could have been caused by anything (shipping, improper handling at the warehouse, etc.) but put the blame on me. I wanted to exchange for another model and the...
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