Mixed Reviews for MyKnobs.com Inc: Issues with Customer Service, Shipping Delays, and Return Process
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MyKnobs.com Feedback Analysis: Elevate Your Business

Mixed Reviews for MyKnobs.com Inc: Issues with Customer Service, Shipping Delays, and Return Process

MyKnobs.com Inc has received mixed reviews, with customers highlighting issues such as rude customer service, delays in shipping, subpar quality screws, and difficulties with returns. While some customers praised the quality and timely delivery of the products, others experienced frustration with backorders, incorrect shipments, and unhelpful return processes. Overall, the company's reputation appears to be affected by inconsistencies in customer service, product quality, and communication.

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Custom Date - May 27, 2024
Featured Content
  • Online shopping was easy and shipping was quick

    Online shopping was easy as was the ordering process. The order arrived quickly and my items were well packaged. The knobs and pulls are an excellent quality and just what I wanted.

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 17, 2024
  • Richelieu brushed nickel knobs and pulls

    We ordered Richelieu brushed nickel Celtic knobs and pulls for our cabinetry in the remodeled guest room and we are thrilled. We reordered three times after the first products arrived and we were pleased to increase the number. The products are substantial and well made. They arrived in a timely manner and suit exactly the look we wanted in the room. The price was reasonable and we will order from MyKnobs in the future!

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 14, 2024
  • nobs and pulls

    received the order in an expedient manner and are already installed, look great made the bathroom cabinetry look new again, will be doing some more changes and will search your site for the perfect pulls.Thank you

    Sentiment
    • Positive
    Content
    • Product Quality
    Mar 14, 2024
  • My order arrived earlier than expected…

    My order arrived earlier than expected but I have to return some because I accidentally ordered the wrong size.

    Sentiment
    • Positive
    Content
    • Return Process
    Mar 14, 2024
  • No Return Policy

    I purchased one cabinet hinge from Myknobs along with one cabinet hinge from four other companies in order determine the best match with my new gold knobs. When matching hardware, this is a common thing consumers do. Their hinge did not match the best along with three other hinges. I had no problem returning any of the other hinges. However even though my purchase was within the 30 day window , Myknobs refused to allow me to return the product because I installed the hinge to view it with the cabinet knob. Again this is something I did with all the other hinges and typical for consumers to do when they purchase a sample. I will never purchase from this company again and do not recommend them due to their poor understanding of customer needs and poor customer service.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 13, 2024
  • Poor Customer Service Experience

    This company stinks. I ordered a knob set and when they arrived I realized it was the wrong lock mechanism and returned it for a refund. I barely took it out of the packaging, repackaged it they exact way they shipped it to me, then they denied my return saying I damaged it. They sent me photos of extremely small marks to the brass which could have been caused by anything (shipping, improper handling at the warehouse, etc.) but put the blame on me. I wanted to exchange for another model and they refused, didn't even offer to speak with me about it, and shipped me back the item with no refund. The quality of their items is great but they have horrible customer service and will blame YOU if something like this happens. I'm working on a larger remodel and planned to order from them but they have lost by business. Good day.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 23, 2024
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Sentiment Analysis (of 30 reviews)
20 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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