Ulta Beauty Online Reviews Analysis
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Ulta Beauty Online Reviews Analysis

Ulta Beauty's online reviews present a mix of positive experiences with exceptional staff members like Tyler in Klamath Falls and negative encounters with issues such as blocked website access and poor customer service. Customers express frustration over online purchasing difficulties, unresponsive support, and inconsistent service quality at various locations. Complaints range from mishandled appointments and botched services to billing problems and unprofessional interactions. Despite some commendations for knowledgeable staff, Ulta faces criticism for its website functionality, payment processing, and service standards, leading to customer dissatisfaction and potential reputation damage.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Every time I’ve been into the goleta…

    Every time I’ve been into the goleta Ulta store there are 4 employees talking up front, no one on floor. When I went and asked if someone could show me where the eyelash curler was, she didn’t even know. Very messy store lacking customer service. trans #5866 YaritzaVery disappointing!

    Sentiment
    • None
    Content
    • In-Store Experience
    Apr 24, 2024
  • Ulta Makes Fun of Customers

    My daughter went to the Ulta store in Springfield, IL.She will NEVER go back.The staff at said store MADE FUN OF HER. Bunch of creeps, didn't even hide it!Do not go there. They have NO respect for customers. I will never purchase anything there again. No purchases online either. I'll also tell everyone I know about it.Ulta should be ashamed.

    Sentiment
    • Negative
    Content
    • Staff Behavior
    Apr 24, 2024
  • Today I purchased MYK lipstick lip gloss MK Matic finish spray tattoo studio 24 hour eyebrow Today I purchased some things in your…

    Today I purchased some things in your store and had a wonderful experience on Gratiot 32295 Gratiot Ave. in Roseville. The young ladies name KENDRA Beauty advisor, and I love the fact that she knew your products and told me just what I needed very nice. Gave me the Customer service that I love you can tell she like doing her job because she knew her her make up very well, I will be going back there. We need more young people like her representing us proudly and taking the time to learn the products and it wasn’t about just making a sale even though I bought a bunch of stuff her advice I got home and I love it perfect shade and everything , thank you very much. My name is Connie Rutledge. My email address is CONNIER 76@at&t.net.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 14, 2024
  • Diane was very professional and patient…

    Diane was very professional and patient with finding a match for concealer and foundation with my skin. She also was informative with other products. It was a pleasure having her help me.The Hyannis store was also very clean and inviting.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 18, 2024
  • Ulta employees need to remember that the customers aren't all going to be looking like the kardashians

    My wife went in for a make over and all the make over artist were very judgmental. I know my wife is no Kardashian But isnt that the reason that customers come in is for you to make them feel like a million bucks so they buy your products. If this is Ultas standards then they have alot of work to do. Need to work on customer service. We wanted to get my wife's hair touched up and done there as well. $57 to $77 for a hair cut and $77 to $97 for a die. My wife called hair cuttery and they charged her $28 for hair cut and $67 for a touch up die.

    Sentiment
    • Negative
    Content
    • Hair Services Quality
    Mar 18, 2024
  • Very unprofessional work. Boastful awful hair stylist.

    Lily Bilodeau is the worst by far. Liar. Boastful. Her statement about experienced hair stylist and over 20 years doing it is beyond laughable. And when tell her that the color is uneven she would get upset. When pinpoint to her the color you want she would contradict it, I get it, she doesn’t know how to do the color the customer want, for example you tell her you want light brown with ashy highlight she would then color your hair the color she want. And when you pinpoint to her that that’s not the color you wanted she will then get upset or make story up. What a disgraceful person. Never let this person touch your hair. Period.

    Sentiment
    • Negative
    Content
    • Hair Services Quality
    Mar 14, 2024
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Sentiment Analysis (of 30 reviews)
-50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Ulta Beauty  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Experience Specialists, Marketing Professionals, Business Analysts, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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