H&M Customer Review Summary
  • 69 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Explore H&M Customer Feedback Insights & Trends

H&M Customer Review Summary

H&M faces mixed reviews with customers praising the pricing, clothing quality, and some positive customer service experiences, but issues include poor in-store conditions, delayed deliveries, inconsistent pricing between online and in-store, and unhelpful customer service. Complaints also mention problems with product returns, lack of assistance in stores, and dissatisfaction with the online shopping experience.

Best for
  • Retail Managers
  • Marketing Professionals
  • Customer Experience Specialists
  • Business Analysts
  • E-commerce Strategists

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
18 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Custom Date - Nov 23, 2024
Featured Content
  • Jeg bliver kun spurt om jeg vil have…

    Jeg bliver kun spurt om jeg vil have pengene tilbage ikke om tilgidebevis ved ikke om i ikke kører med det mere men syntes det er forkert....

    Sentiment
    • Negative
    Content
    • Return Policy
    Dec 27, 2023
  • Har glemt at tage alarmen af tøjet

    Har glemt at tage alarmen af tøjet. Det er ikke første gang det sker.

    Sentiment
    • Negative
    Content
    • Product Quality and Pricing
    Nov 18, 2023
  • Dårlig Service ud over alle…

    Dårlig Service ud over alle forventninger køber varer i butikken kvitteringen kommer ikke ind i appen og nu står jeg med ødelagt tøj der lige til at smide ud i stedet for intet at gøre det er sgu nemt😡

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Oct 24, 2023
  • Virkelig dårlig service

    Virkelig dĂĽrlig service. Priserne pĂĽ jeres hjemmeside er ikke til at regne med. Hvordan kan det sĂĽ vĂŚre at man kan slĂĽ produkterne op pĂĽ jeres hjemmeside? Det giver ingen mening overhovedet.

    Sentiment
    • Negative
    Content
    • Website User Experience
    Oct 06, 2023
  • Budbee returned my order without…

    Budbee returned my order without delivery???!!! 5 weekend later I get my refund☹️ What a wired Company!

    Sentiment
    • Negative
    Content
    • Delivery and Shipping
    Aug 15, 2023
  • Er så gal bestiller nogle sweatshirt…

    Er sü gal bestiller nogle sweatshirt relaxede fit til 129 kr ser pü mÌrket pü trøjen at de koster 99 kr Der er bare ikke ok

    Sentiment
    • Negative
    Content
    • Product Quality and Pricing
    Aug 10, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-65 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
18 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Trustpilot Reviews 78
  2. Trustpilot Reviews 83
  3. Trustpilot Reviews 73
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for H&M  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Marketing Professionals, Customer Experience Specialists, Business Analysts, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.