H&M Customer Review Summary
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H&M Customer Review Summary

Explore H&M Customer Feedback Insights & Trends

H&M faces mixed reviews with customers praising the pricing, clothing quality, and some positive customer service experiences, but issues include poor in-store conditions, delayed deliveries, inconsistent pricing between online and in-store, and unhelpful customer service. Complaints also mention problems with product returns, lack of assistance in stores, and dissatisfaction with the online shopping experience.

Source: Trustpilot Reviews of H&M 

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Customer Feedback Analysis of H&M 

Unlock insights into H&M's customer feedback on service, quality, and experience with our comprehensive analysis report.

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Custom Date - Jan 31, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Jeg bliver kun spurt om jeg vil have…

    Jeg bliver kun spurt om jeg vil have pengene tilbage ikke om tilgidebevis ved ikke om i ikke kører med det mere men syntes det er forkert....

    Sentiment
    • Negative
    Content
    • Return Policy
    Dec 27, 2023
  • Har glemt at tage alarmen af tøjet

    Har glemt at tage alarmen af tøjet. Det er ikke første gang det sker.

    Sentiment
    • Negative
    Content
    • Product Quality and Pricing
    Nov 18, 2023
  • Dårlig Service ud over alle…

    Dårlig Service ud over alle forventninger køber varer i butikken kvitteringen kommer ikke ind i appen og nu står jeg med ødelagt tøj der lige til at smide ud i stedet for intet at gøre det er sgu nemt😡

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Oct 24, 2023
  • Virkelig dårlig service

    Virkelig dĂĽrlig service. Priserne pĂĽ jeres hjemmeside er ikke til at regne med. Hvordan kan det sĂĽ vĂŚre at man kan slĂĽ produkterne op pĂĽ jeres hjemmeside? Det giver ingen mening overhovedet.

    Sentiment
    • Negative
    Content
    • Website User Experience
    Oct 06, 2023
  • Budbee returned my order without…

    Budbee returned my order without delivery???!!! 5 weekend later I get my refund☹️ What a wired Company!

    Sentiment
    • Negative
    Content
    • Delivery and Shipping
    Aug 15, 2023
  • Er så gal bestiller nogle sweatshirt…

    Er sü gal bestiller nogle sweatshirt relaxede fit til 129 kr ser pü mÌrket pü trøjen at de koster 99 kr Der er bare ikke ok

    Sentiment
    • Negative
    Content
    • Product Quality and Pricing
    Aug 10, 2023
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Sentiment Analysis (limited preview)
-65 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for H&M  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Marketing Professionals, Customer Experience Specialists, Business Analysts, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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