Mixed Feedback for Skin Spa New York: Quality Treatments vs. Customer Service Issues
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Skin Spa NY Feedback: Insights for Success

Mixed Feedback for Skin Spa New York: Quality Treatments vs. Customer Service Issues

Skin Spa New York receives mixed reviews with customers praising the quality of treatments but criticizing customer service, refund policies, and communication issues. Positive comments highlight the skilled staff, relaxing environment, and effective treatments. However, negative feedback revolves around disorganization, lack of transparency regarding refunds, and appointment cancellations. Customers appreciate friendly and knowledgeable technicians but express frustration over last-minute cancellations and difficulty in reaching management. Overall, the spa is commended for good services and welcoming staff, but improvements in communication, organization, and customer care are suggested.

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  • Spa & Wellness Center Managers
  • Customer Service Trainers
  • Business Analysts in the Beauty Industry
  • Marketing Professionals in Health & Wellness
  • Entrepreneurial Spa Owners

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Very pleasant facial experience

    Very pleasant facial experience. Seemed odd that a spa would have audio with commercials (sorta pulled me out of my relaxation mode for a bit), but not a huge dealbreaker.

    Sentiment
    • Positive
    Content
    • Quality of Services
    Feb 09, 2021
  • Fantastic experience!

    A visited the new location on W20th St...Fantastic service, treatment and environment. Staff were courteous, friendly yet totally professional.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 06, 2021
  • Very patient and kind and informative

    Very patient and kind and informative. Lovely experience!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 04, 2021
  • Marina is fantastic

    Marina is fantastic! I love how my Skin Spa gift certs can be used at any location. The location in mid-town is doing a great job with COVID protocols.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 02, 2021
  • I felt really happy and satisfied with my deep massge

    I felt really happy and satisfied with the service provided. I went for a deep massage and after I felt very relieved and relaxed.Great staff will be coming back soon!

    Sentiment
    • Positive
    Content
    • Treatment Satisfaction
    Jan 24, 2021
  • Love they are product

    Love they are product They have a good organic products

    Sentiment
    • Positive
    Content
    • Product Quality
    Jan 24, 2021
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Sentiment Analysis (of 30 reviews)
58 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Skin Spa New York  based on online reviews collected from Trustpilot. The analysis helps Spa & Wellness Center Managers, Customer Service Trainers, Business Analysts in the Beauty Industry, Marketing Professionals in Health & Wellness, Entrepreneurial Spa Owners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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