Critical Feedback for LaserAway Services
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Critical Feedback for LaserAway Services

LaserAway customers express dissatisfaction with inconsistent appointments, ineffective treatments, unmet promises, high costs, and poor customer service. Complaints include issues with refunds, misleading sales tactics, subpar results, and difficulties in scheduling. Many clients feel scammed by the company's practices, especially regarding the quality of services provided and the handling of customer concerns.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • They’re not that great

    Theyā€™re not that great. Too much money for what is offered really. Almost like a scam!

    Sentiment
    • Negative
    Content
    • Pricing and Cost
    Jan 23, 2024
  • No lo Recomiendo!

    No lo Recomiendo!Fatal servicio de atenciĆ³n al cliente.CUIDADO mienten en ofertas , que cupones, que tienes puntos, q 2x1 en tratamiento, todo es mentira!!! el personal es hipĆ³crita mientras te endeudas en tratamientos carĆ­simos! šŸ˜”ojo hay q contar las unidades parece q no ponen las que prometen.

    Sentiment
    • Negative
    Content
    • Communication Difficulties
    Dec 15, 2023
  • These people are so quick to take my…

    These people are so quick to take my $5000. But if I have a problem no one wants to help me go figure. 30% less hair and burn under arms. I paid for full arms, full legs, bikini line with minimum results.

    Sentiment
    • Negative
    Content
    • Hair Removal Services
    Sep 29, 2023
  • This company is obnoxious

    This company is the most obnoxious, persistent spammer I have ever known. Numerous phone calls and texts from a company I never heard of. Stay away from this scheme

    Sentiment
    • Negative
    Content
    • Communication Difficulties
    Aug 21, 2023
  • The receptionist staff were all so very…

    The receptionist staff were all so very friendly and eager to help me and treated me very professionally making sure my visit exceeded expectations which it did! The clinic was clean and very cool. The treatment rooms had TV's which was great during the waiting period. I look forward to my next treatment.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 03, 2023
  • Pre-treatment concerns were not…

    Pre-treatment concerns were not properly articulated. Very disappointed with the customer service.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jul 27, 2023
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Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for LaserAway  based on online reviews collected from Trustpilot. The analysis helps Business Analysts, Marketing Managers, Customer Service Directors, Product Development Specialists, Quality Assurance Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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