HairClub: Varied Customer Experiences & Considerations
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HairClub: Varied Customer Experiences & Considerations

HairClub customers have shared varied experiences, with positive mentions about professional and friendly staff, excellent stylists like Emely and Holly, and successful procedures like pigmentation. However, there are negative reviews highlighting high costs, unsatisfactory services, and poor communication, especially regarding refunds and responsiveness. Specific locations like Montreal and Philadelphia received both praise and criticism. Overall, while some clients express loyalty over many years to HairClub for its life-changing hair restoration services, others warn about potential issues like credit concerns, abrupt closures, and unmet expectations.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Love coming to hairclub

    Love coming to hairclub, I always have a great experience from emely and Holly!

    Sentiment
    • Positive
    Content
    • Hair Stylist Experience
    Feb 28, 2024
  • Love this place!

    Excellent service, everybody is very professional and friendly! Thank you Emely for your patience and kindness!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 28, 2024
  • Mario is awesome 👏

    Love the experience, the ambiance, and most importantly I love my haircut! ❤ Thank you Mario !

    Sentiment
    • Positive
    Content
    • Hair Stylist Experience
    Feb 25, 2024
  • They gave you the worser services and…

    They gave you the worser services and wigs once you hooked by their program

    Sentiment
    • Negative
    Content
    • Unsatisfactory Experience and Complaints
    Jul 24, 2023
  • I hate hairclub it is a abomination to…

    I hate hairclub it is a abomination to God. Be natural God said love yourself no matter what people think of you.

    Sentiment
    • Negative
    Content
    • Unsatisfactory Experience and Complaints
    Jun 05, 2023
  • My name is Tracy LeSure and I'm so pleased with the way Aretha Cooper does my hair and she's people person and she very good with her work

    I enjoy my service with Aretha Cooper she explained everything to me when it comes down to my hair and I'm very pleased with her service

    Sentiment
    • Positive
    Content
    • Hair Stylist Experience
    May 16, 2023
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Sentiment Analysis (of 30 reviews)
22 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for HairClub  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Experience Officers, Business Analysts, Product Managers, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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