Eni Plenitude Customer Dissatisfaction: Billing Issues, Poor Service & More
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Eni Plenitude Customer Dissatisfaction: Billing Issues, Poor Service & More

Eni Plenitude customers express dissatisfaction with billing issues, poor customer service, unexpected charges, and lack of communication. Complaints also include aggressive sales tactics and difficulty in accessing support. Many reviewers highlight problems with billing accuracy, high costs, and unresponsive customer care. Overall, the feedback reflects frustration with Eni Plenitude's service quality and customer experience.

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  • Customer Experience Managers
  • Energy Industry Analysts
  • Product Managers in Energy Sector
  • Marketing Professionals
  • Customer Service Improvement Consultants

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Per ora bene

    Per ora bene. Ho attivato la luce nella casa nuova. Prima bolletta 25€ di consumi in un mese di quotidiano utilizzo e circa 70€ di attivazione. Direi benone. Bolletta arrivata per e-mail in modo chiaro, domiciliazione immediata. Nessun problema

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 14, 2024
  • Pessimo servizio e nessuna tutela

    Pessimo servizio e nessuna tutela! Per un errore loro ho pagato per sei mesi la fornitura nella mia abitazione come seconda casa! Contattato decine di volte assistenza che faceva segnalazioni del problema, ma nessuno ha risolto. Rubato soldi in più che nessuno ha restituito! Ora per risolvere problema ho cambiato gestore! ATTENZIONE A STIPULARE CONTRATTI CON ENTI CHE NON RISOLVONO DISGUIDI E TOGONO I SOLDI DAL TUO CONTO CORRENTE! VERGOGNATEVI....

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 13, 2024
  • Da denuncia per due settimane senza gas

    Per un distacco dovuto a una tardiva visione di un pagamento effettuato siamo da ben 2 settimane senza gas , termosifoni e acqua calda . Servizio clienti che tra loro non comunica e che sbalza da una parte all’altra senza poi risolvere il problema . Segnalazioni fatte su segnalazioni che non hanno ancora portato ad una riattivazione di un bene primario . Appuntamenti dati e non rispettati e per riprenderlo e ricevere lo stesso trattamento passano giorni . Da denuncia .

    Sentiment
    • Negative
    Content
    • Appointment Scheduling
    Feb 13, 2024
  • Nessuna bolletta dopo 4 mesi

    Contratto partito il 1 novembre.Ad oggi non ho ricevuto alcuna bolletta.Ho ricevuto le risposte più disparate in merito tra cui che è normale spedire la prima fatturazione a ' senti mento '.Una persona ha il diritto di tenere d'occhio i propri consumi e gestire il proprio denaro. E non di ricevere la prima bolletta dopo mesi a loro piacimento.E' dai primi di gennaio che segnalo e ad oggi la segnalazione non è nemmeno stata presa in carico.Ovviamente segnalerò il tutto ad un avvocato e ovviamente cambierò immediatamente compagnia.Vergognosi.

    Sentiment
    • Negative
    Content
    • Billing Issues
    Feb 13, 2024
  • Abbassare le tariffe...non ho mai…

    Abbassare le tariffe...non ho mai pagato così tanto per 2 mesi di fornitura di gas...sto guardando altrove con un altro gestore

    Sentiment
    • Negative
    Content
    • Price
    Feb 07, 2024
  • Eni penosi in tutti i sensi mai più.

    Eni penosi in tutti i sensi mai più.Segnalazioni senza risposta,call center che prende per i fondelli il cliente.Ho subito risolto cambiando operatore

    Sentiment
    • Negative
    Content
    • Contract Issues
    Feb 07, 2024
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Sentiment Analysis (of 30 reviews)
-67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Plenitude  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Energy Industry Analysts, Product Managers in Energy Sector, Marketing Professionals, Customer Service Improvement Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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