E.ON Next Energy Ltd: Customer Service Excellence and Efficient Issue Resolution
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E.ON Next Energy Customer Feedback Analysis Report

E.ON Next Energy Ltd: Customer Service Excellence and Efficient Issue Resolution

Customers praise E.ON Next Energy Ltd for their helpful customer service, easy-to-navigate website, and efficient issue resolution. Positive feedback includes quick direct debit setup, excellent support from staff like Oluwatosin, and seamless tariff changes. Some reviewers highlight minor delays in response times for emails and credit refunds. Overall, E.ON Next Energy Ltd is commended for its transparency, accessibility, and commitment to resolving customer issues effectively.

Best for
  • Energy Industry Analysts
  • Customer Service Managers
  • Marketing Professionals
  • Product Managers in Energy Sector
  • Corporate Strategy Advisors

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Direct Debit Confusion.

    I changed my Direct Debit for convenience, but the apps looked like it hadn't gone through. A quick message and my worries were calmed. Thank You for such a quick response. Another company over a similar situation ignored my messages for 5 months and only answered when I threatened complaint.

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 28, 2024
  • Excellent service

    Setting up my direct debit online was quick, easy and hassle free

    Sentiment
    • Positive
    Content
    • Billing and Invoicing
    Feb 27, 2024
  • Easy WhatsApp chat helped me sort the…

    Easy WhatsApp chat helped me sort the issues after my working hours too! Beatrice was a great help :)

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 27, 2024
  • Whatsapp help

    Hannah on WhatsApp was fab! Really helpful! I’d put in the wrong meter readings and had been charged an extortionate amount, the phone lines were closed so I thought I’d try WhatsApp. At first a boy came up so I didn’t bother writing back so decided to ring the day after. The Hannah answered and she was fab! Sorted the issue within 5 minutes and updated straight away! Thank you ☺️

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 27, 2024
  • Problem Sorted

    Had a difference regarding money transfer when changing tariffs. In the end Sam from Eon sorted it for me very satisfactory on WhatsAp.

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 27, 2024
  • Very help service on phone and on WhatsApp

    Very help service on phone and on WhatsApp. Sorted many different issues out for me all on the same day. Thanks

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 27, 2024
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Sentiment Analysis (of 30 reviews)
84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for E.ON Next Energy Ltd  based on online reviews collected from Trustpilot. The analysis helps Energy Industry Analysts, Customer Service Managers, Marketing Professionals, Product Managers in Energy Sector, Corporate Strategy Advisors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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