Mixed Reviews for Chase Bank's Mobile App
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Mixed Reviews for Chase Bank's Mobile App

Chase Bank's mobile app receives mixed reviews from customers. While some appreciate the friendly staff, user interface, and security measures, others complain about technical glitches, inaccurate balance amounts, and difficulty linking accounts. Some also feel that the app is not as functional as it could be and that certain features, like applying for loans or setting up direct deposit, could be made more user-friendly. Overall, the app seems to have room for improvement in terms of functionality and ease of use.

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  • Banking Executives

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Custom Date - Apr 12, 2024
Featured Content
  • Login

    Wont save login preferences in the app. Have to keep updating face recognition login.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 25, 2023
  • Fine bank officers

    Both Nav Singh and Sabrina Oganesyan
    have been outstanding in their patient and thorough assistance to me. I am 87 and become confused easily. I truly appreciate their excellence!

    Sentiment
    • Positive
    Content
    • Customer Service
    May 24, 2023
  • Zelle notifications

    Please fix the in app Zelle notifications. I seldom get them and have to log into my account to see money I’ve received. I only get notifications for money I’ve sent.

    Sentiment
    • Positive
    Content
    • Mobile Banking Features
    May 23, 2023
  • Cannot register FaceID on 2 devices

    This is ridiculous:

    While you can install the app on another device, it's currently not possible to have more than one deviceregistered to use Chase. This means if you do install the app and log in on another device, the app will be unregistered on the old device. While you can continue to switch, please be aware that you will have to go through a new device login journey each time.

    Sentiment
    • Negative
    Content
    • Account Management
    May 22, 2023
  • Fix the alerts screen

    I gave 9 notifications, it seems to be alerts I get there and the screen doesn’t tell me which account has any messages. Show me all alerts!

    Sentiment
    • Negative
    Content
    • App Usability
    May 21, 2023
  • Great Services

    Always a great friendly staff at the Coldwater branch! And Julie very knowledgeable and is always there to help you in every way she can in every situation you might have in banking.

    Sentiment
    • Positive
    Content
    • Customer Service
    May 21, 2023
  • See All Reviews
Sentiment Analysis
10 Net Promoter
Score
Popular Topics
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Chase Mobile®: Bank & Invest based on online reviews collected from App Store. The analysis helps Mobile App Developers, Product Managers, Customer Experience Specialists, Digital Marketing Professionals, Banking Executives to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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